System Alert: An issue has been detected impacting the processing speed of synchronizing approved CPOR claims to FTOP

– Sat, 08 May 2021 01:28:00 GMT – 0

Update May 18, 2021 - the queue is now clear and system processing has resumed to normal speed.

Partners may be experiencing extended times for approved CPOR claims to appear in FTOP. Development teams have a fix prepared, with normal processing to resume by May 17, 2021.

Awareness Only

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Partners may have experienced a delay in approved CPOR claims displaying in FTOP recently. An issue has been detected in the synchronization aligning the systems.

A solution has been developed and will be deployed by May 14, 2021. We expect processing times to resume to normal speed by May 17, 2021.

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System Alert: An issue has been detected impacting the processing speed of synchronizing approved CPOR claims to FTOP

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