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System Alert: An issue has been detected impacting the processing speed of synchronizing approved CPOR claims to FTOP

Update May 24, 2021: A fix has been confirmed and will be in place on May 26, 2021. The queue is expected to be clear by May 31, 2021.
System Alert: An issue has been detected which impacts the processing speed of synchronizing approved CPOR claims to FTOP.
Partners may be experiencing a delay in approved CPOR claims displaying in FTOP recently. An issue has been detected in the synchronization aligning the systems. 
A solution has been developed, but not yet deployed. We will update this post when the solution is in place.

Awareness Only

 

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Partners may have experienced a delay in approved CPOR claims displaying in FTOP recently. An issue has been detected in the synchronization aligning the systems.

A solution has been developed, but not yet deployed. We will post an update when the issue has been resolved.
 
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