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Teams Phone System reprocessing: August 20, 2021

Update September 1, 2021: the maintenance has been completed as described.

Teams Phone System reprocessing: August 20, 2021

Last week we began reprocessing claims with Teams Phone System that were submitted between October 1, 2020 and July 14, 2021. This is expected to be completed by September 4, 2021. This action will ensure the new FTOP Teams Phone System workload assignments are retroactively applied.


Awareness Only


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Per the previous announcement, “There will be an update on July 14, 2021 to allow assignment of the Teams Phone System workload in FTOP. For partners who have previously claimed Team Phone System, those tenants will be processed after July 14, 2021, and will appear in FTOP.”
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