We are pleased to provide this immediate change to the Overall Status requirement as we continually seek to incorporate your feedback and capture data that drives value both for you and our engineering teams.
It is very important to note that the data FRPs provide regarding their customer engagements is one of the critical differentiators that drives Microsoft’s engineering investment in the FastTrack Ready Program. It is the unique intelligence that you provide about the customer that cannot be inferred from telemetry that is so critical and valuable. The data requirements are a key driver of the differentiated rates that FRPs receive, along with the delivery of the FastTrack Benefit.
Common Questions
What does When Requested mean? A FastTrack team member will reach out if:
- There is an escalation to Microsoft account team or executive.
- Telemetry shows a customer is stalled (no usage after a defined time period).
- Engineering teams identify an outlier or customer requiring more detail.
Does the FRP Power BI Dashboard reflect this change?
Data Health in the FRP Dashboard does not yet reflect this change. Updates will be presented in an upcoming release.
Does this include S2500? We tell MWAs every day to look for FTOP Notes from FRPs.
Yes, this includes S2500. MWAs should continue to follow guidance as outlined in the
FastTrack Playbook which guides them to have regular meetings with the FRP to capture any needed information. (Note: If this new policy creates new gaps or issues, we will address them in future revisions to the policy).
Who will request an update, and what process will they submit the request through?
At this time, the request will come from a Microsoft FastTrack team member who has identified a customer that information is needed. The FPM will receive a request with an FTOP link for the customer in question to connect with their partner. The partner will be asked to either update FTOP or connect live to retrieve the required information.
