Summary
The purpose of this communication is to notify you of an important functionality update to the Claims Partner of Record (CPOR) process and Proof of Execution process within the Online Services Usage (OSU) Microsoft 365, Online Services Usage (OSU) Business Applications, and Online Services Advisor (OSA Sell).
Impacted Audience
Partners enrolled in the Online Services Usage Microsoft 365, Online Services Usage Business Applications, and Online Services Advisor (OSA Sell) incentive programs with approved CPOR associations.
Details
We’re making an update to the Customer Association process in Partner Center to expedite processing times when multiple partners want to be associated to the same customer. We’ve increased functionality and now you will have the ability to upload Proof of Execution (POE) documentation to approved customer associations in Partner Center. To protect your claim as partner of record, we recommend that you update your approved customer associations with updated POE that demonstrates your ongoing work with the customer.
What’s Changing?
- Proof of execution can now be uploaded to migrated and approved customer associations in Partner Center.
- Starting July 1, 2020, in the event of multiple partners claiming for the same workload/customer, Microsoft will review the most recent POE submitted when evaluating a claim.
- FastTrack partners should proactively update their migrated customer associations lacking POE by June 30, 2020. This will help Microsoft quickly determine the right partner where multiple partners seek association.
Am I required to update any associations?
No. However, this is strongly recommended to ensure Microsoft can review POE for your association should another partner try and claim for the same customer/workload.
To update your associations, please follow the steps below:
- Go to your Customer Associations dashboard in Partner Center
- Filter on approved claims in the top right of the page
- Migrated customers lacking POE will have “FRP Migrated FRP” in the name
- Go into the claim you want to update
- Upload POE for workloads where you are still engaged with the customer
If you are no longer working with the customer and wish to be disassociated please contact support with the applicable claim ID.
Next Steps
- Please share this information with all the appropriate contacts in your organization.
- Please follow the steps above for any customer associations you need to update.
- Please note this process change will go into effect June 30, 2020 for FastTrack partners.
Questions?
Please submit a support ticket. Partner support is available (when signed in) using the following steps:
- Sign in to the support section of the Microsoft Partner Network website, https://partner.microsoft.com/Support.
- Select ‘Contact Support’ from the drop-down menu.
- When the page opens, select ‘Partner Incentives’ as your Category. 4. You are then able to choose your Topic and Issue.
