Partners are now empowered to escalate OSU CPOR support tickets directly to Tier 2 Support. After June 19th, 2020, the FRP CPOR Feedback Escalation Desk email (FRPCPORFeedback@service.microsoft.com) will no longer be accepting emails.
OSU Support Tier 2 Escalation Process effective June 20, 2020
- Submit a ticket in Partner Center to OSU Tier 1 Support
- After 7 calendar days if the ticket is not getting the attention required, escalate directly to OSU Tier 2
- To escalate email the proper Regional Tier 2 Support providing:
- OSU Support ticket number
- Summary of requested outcome
- Include email communication with Tier 1 if it will help provide information
- No resolution SLA as the nature and complexity of cases will vary
OSU Support Tier 2 Regional Escalation Emails
