Partner Support tool live as of June 25, 2021
We are pleased to announce the new Partner Support tool is now live.
Please submit all questions, access requests, issues, program bugs, and requests to the Support Teams at https://aka.ms/FRPHelp.
- Easy ticket submission and automatic ticket number creation
- Communicate with Support teams and track status in one place
- Attach documents to share additional information
A guide to use the new tool can be found at https://aka.ms/frpsupport.
Please note that FRPHelp@microsoft.com is retiring on July 9, 2021. Any existing open cases with FRPHelp that have not been resolved by July 9, will have Partner Support cases opened by the Support teams.
Follow the conversation on Yammer: Partner Support Tool Live.
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May 2021 FRP Statements are available to be downloaded
Earlier this month it was not possible to download May 2021 FRP Statements. The issue has been resolved and May Statements are now available for download.
Refer to the FRP Incentive Statement Summary by workload for clarity on what to expect in the May Statement.
Refer to the blog post.
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Awareness: June compliance emails sent on June 22, 2021
The June compliance email, indicating partner compliance or noncompliance, was sent on Tuesday, June 22, 2021. If primary contacts do not see an email, please search for an email from the FastTrack Ready Partner Program, M365-frp@microsoft.com.
Note: The June compliance email covers performance metrics from June 1, 2020 through May 31, 2021, and data health metrics covers May 1 – 31, 2021.
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FRP Dashboard update: MCAS and MDI data is available in the Data Health tab
Effective June 15, 2021, the FRP Dashboard > Data Health tab includes MCAS and MDI data. The data will be included in the compliance emails beginning July 2021.
Call to action:
- Be sure to update your MCAS and MDI data in FTOP.
- Refer to the T&C’s for program requirements, and Manage Required Customer Data guidance to ensure your program compliance.
Refer to the blog post.
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Discontinued FTOP field: Engagement Scenario
No partner action is expected or necessary.
Incentive calculations have no dependency on the Engagement Scenario field in FTOP. OSU automation automatically populates the field when an approved CPOR claim assignment is made in FTOP.
The field remains visible, but partners should discontinue manual efforts to maintain.
Refer to the blog post.
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Opportunity to provide feedback to the FastTrack Migration Team
The FastTrack Migration Team is very interested in your feedback. Please take five minutes to respond to a survey about the FastTrack Migration Benefit.
Link: Partner FastTrack Migration Benefit Adoption Survey
Follow the conversation on Yammer: Opportunity to provide feedback to the FastTrack Migration team.
