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FastTrack Ready Partners "Heads Up" September 20, 2021

Heads Up FastTrack Ready Partners
September 20, 2021
FRP Incentive Statements update, "Get to Green" program, Viva Connections Public Preview, Hybrid work product innovations and more!


Awareness Only

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FastTrack Ready Partner Program

Heads Up!

September 20, 2021
Yammer | Insights/Feedback | FRP Webinars

FRP Hub | Partner Support

Program News

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July and August FRP Incentive Statements

July and August FRP incentive statements have now been delivered. Thank you for your patience with the July delay.

Please download the FRP Incentive Statement Summary for clarity by workloads as to what to expect in each statement.

If you have noticed a discrepancy between your records and the Proof of Execution (POE) statement you receive, you may submit an appeal to the FRP Payment Disputes site for review. Disputes are reviewed during the 1st - 14th of every month.

Questions regarding your statement? Please use https://aka.ms/frphelp for assistance.

Join the discussion regarding August FRP Incentive Statements on Yammer.

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"Get to Green" program

This month, the FastTrack Ready Partner Program Team is introducing an initiative “Get to Green”. We acknowledge that recent events have negatively impacted the FRP experience. Get to Green is committed to resolve this through transparency, clarity, and remediation.

In the coming weeks, an event will be scheduled to address topics including:

  1. Addressing how the payment systems work (FRP and OSU components)
  2. Acknowledgement and review of recent issues
  3. Remediation progress
    • review of actions taken; and
    • remaining action plan

Thank you for sharing your concerns. Join us at the September Partner Community Call to learn more about Get to Green.

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New referral option

The FastTrack Ready Partner Team is looking forward to introducing a new type of referral to expand your business opportunities through FastTrack.

Join us at the September Partner Community Call to learn more about this new referral option.

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Reminder about Public Sector and POE requirement

Please review the following policy as a reminder on POE requirements for public sector customers. The public sector disclosure rules supersede all other POE policy exceptions and review standards.

In order to approve incentive claims for public sector customers in the US and Puerto Rico, the Proof of Execution (POE) submitted to Microsoft must include an acknowledged notice to the customer, informing the customer of the potential fees, commission or compensation that partner may receive from Microsoft, if any, in connection with the products or services being procured. This is referred to as the public sector disclosure, or PSD. This can be provided in the form of a .msg or .eml file containing a message from the customer, a signed document, or any other document which contains proof that the customer is aware of the potential monetary compensation involved.

PSD is a compliance/legal mandated requirement for transactions involving public sector customers that has been in place since the inception of the Azure, OSA, and OSU incentives programs. This policy is applicable to all incentive programs, including when full POE is not required.

Example of acceptable public sector disclosure verbiage:

"[CUSTOMER] acknowledges that [PARTNER] may receive monetary fees, commission or compensation from Microsoft in connection with the services provided to [CUSTOMER]."

Additional resources on public sector requirements:

This content is also available in the FRP Knowledge Base – article “Public Sector Disclosure Requirements for POE”.

Workload News

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Migrate legacy Exchange Data Loss Prevention policies to Compliance Center using wizard and playbook

We are thrilled to announce the availability of the migration wizard which will help our customers to migrate their legacy Exchange DLP policies to MIP and take their protection beyond email.

The migration wizard will help customers seamlessly migrate the legacy Exchange DLP policies from Exchange admin center (EAC) to M365 Compliance Center:

  • The wizard cuts down the migration journey from weeks/months to few clicks enabling us to accelerate EAC DLP sunset.
  • Ability to extend the Exchange policies to other workloads leading to deep usage and stickiness.
  • No manual intervention is needed to migrate the policies. All conditions and actions in ETRs will be automatically mapped to MIP (DLP) policies.

Ready to act?

Follow the conversation on Yammer.

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Viva Connections Public Preview announcement

On September 9, 2021, we announced our Viva Connections Public Preview. You can read the entire announcement and what's going to be included here: Viva Connections Public Preview.

We'll be talking about the Public Preview and Viva Topics during the next Monthly Conversation Series on September 23, 2021. Register for this event at https://aka.ms/ODSPConvo

Follow the conversation on Yammer.

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New hybrid work research and product innovations

Microsoft is a leader in defining hybrid work and helping partners accelerate their customers’ journeys. Our research shows that 90% of Microsoft employees report feeling included, but there’s no guarantee this trend will continue. Employee expectations have changed but our research found that most organizations aren’t prepared to support a hybrid model.
 
On September 9, 2021, Microsoft announced new product innovations to help organizations enable engaging, impactful hybrid meetings. These include immersive meeting experiences coming to Teams Meetings and PowerPoint; greater flexibility with Apple Car Play, hot desking, and Viva Connections; and enhancements to hybrid meetings in Outlook and Teams Rooms.
 
Next steps

Follow the conversation on Microsoft 365 Partner Yammer.

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Partner-customer success story: WeSafe

By monitoring and managing its Microsoft 365 Business Premium customers with Microsoft 365 Lighthouse – a platform designed for managed service providers serving SMBs – Sweden-based partner WeSafe IT achieves scalability and efficiency, along with increased customer value, for even greater profitability.
 
According to WeSafe, Lighthouse “puts the most current threat data and optimal configuration advice from Microsoft security experts at our disposal.” In fact, they’ve found no other solution that “manages such a complete span of functionality for SMBs at anywhere near the cost or flexibility.”
 
Read the full case study.

Follow the conversation on Microsoft 365 Partner Yammer.

 Feedback Focus

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Recently resolved feedback items

Thanks to those of you who have submitted feedback lately! Here are the resolutions to a few items. Please share new ideas on our Insights/Feedback portal: http://aka.ms/frp-insights.

About FTOP's Service Notes (FTOPのサービスノーツに関して)

  • Response: If multiple partners are assigned to a tenant, the notes are visible to all parties assigned to the tenant. There is work underway to clean up old assignments from previous partner assignments. The process is updated to remove users when removing the partner assignment.

Summary & Contact of who submitted RFA

  • Response: Please see KA-01114 - "Steps after Receiving Referral Email" which provides steps for partners to self-serve requestor information and additional notes. Any additional information provided will be noted here, and additional information can be obtained by reaching out directly to the requestor if needed.

Is it possible to remove the maximum four workloads limits for per POE?

  • Response: Completely understand the concern and customer hesitation. It is not necessary to have separate POE/SOW for each claim submission. It is perfectly acceptable to submit the same POE/SOW for multiple claims if all the workloads are checked off on signed POE/SOW since we only allow 4 workloads per claim. 

Documentation Updates

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Terms and Conditions

Refer to the Terms and Conditions, Exhibit A – Program Benefits, section 2.b.ii “No Incentives” published September 15, 2021, including the following addition:

  • ii) No Incentives – Willing to accept customers that have benefit related needs and no incentives available for requested workloads.

    Referral Ready partners who have opted in for Customer Referrals may also opt-in for optional criteria such as “No Incentives”. No Incentive Referrals are RFAs requesting assistance where the workloads requested do not have incentives available. Partners may be willing to accept these for the potential of other incentive eligible workloads, selling Value Added services, or reducing customer acquisition costs. Any participating Program Partners who decline "No Incentives" requests will lead to additional reviews by their assigned FPM.
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FastTrack Playbook

No changes to the FastTrack Playbook or downloadable content this iteration. Refer to the change log for historical edits.

Coming soon: Edge BVD FY22 Refresh, Edge Technical Workshop.

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Service Description

Access the FastTrack Service Description. No changes to the Service Description this edition.

Preview (expected September 22) - Student migrations offering for Exchange/Gmail - For education plans, paid licenses are eligible for all data migration services listed below. A1 Students are eligible for Exchange and Gmail migrations and can be scheduled with faculty/educators or following faculty/educators.

Events and Recordings

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September Partner Community Call

We look forward to connecting with you at the September Partner Community Call. Please note that this meeting has been extended to 90 minutes to include key program updates. Partners who have already registered should have received a notification to update their calendar invite.

If you have not signed up, you can register using the following links:

If you are not able to attend, you will be able to access the recording and materials on-demand.

Contact FRPEvents@service.microsoft.com for any event-specific questions.

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Wizard as a Benefit Office Hours

As a reminder, the Wizard as a Benefit Office Hours are scheduled through the end of October.

We are asking all partners to provide feedback regarding the deployment guides, using the following survey links:

The next set of calls will cover Step 4 (Edge) and Step 5 (Teams) of the roadmap.

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Invitation-only Microsoft Airlift on October 4-7

Visit the Microsoft Airlift website to register: October 4-7, 2021, 8:00 AM - 5:00 PM Pacific Time.

This invitation-only, engineering-led, virtual event is held under non-disclosure agreement (NDA) for MVPs, regional directors, strategic partners, and customer-facing roles across key partners and Microsoft.

We heard your feedback – this year’s event has been expanded to add more technical content! You’ll have the opportunity to attend live, deep technical training about product features and learn about the latest product updates from engineering leadership. We can’t wait to engage with you!

Read the Airlift announcement on Yammer for additional detail.

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Upcoming events calendar

Click on the links below to register for upcoming events (FRP-specific in bold):

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Now available on-demand

Click on the links below to view content on-demand:

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Connect with the Community and Program Team

Find what you need and where to go by visiting the FRP Hub.

Visit FRP Yammer to connect with other partners and the FRP program team, knowledge share, and stay up-to-date with the latest news and events.

Visit the Insights/Feedback Forum to share insights/feedback directly with FRP Program, FastTrack and Product Groups, and upvote items from other partners to help emphasize importance.

Visit Partner Support for all questions, access requests, issues, program bugs, and escalations.

Join our monthly Partner Community Calls and webinars: FRP Webinars.


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FastTrack Ready Partner Terms and Conditions can be reviewed at //aka.ms/FastTrackPartnerTerms.

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