現状では、各月毎にチェックをいれてExportする動作を、月毎に複数回実施しないと欲しいリストが出力できない。
複数月を１アクションで出力できるようにして欲しい。
(現状では複数月をチェックしてExportを実施した場合、該当期間の合算値が出力される。欲しいのは各月毎にそれぞれのデータです。)

【事象の起きる箇所】
FTOP FRP Dashboard
タブ：「Services Usage」
表の名前：Services Usage
項目：Select Month(s)の スライサー

自社の対象として表示される案件は非表示もしくは修正ができるようにして欲しい。
 

【事象の起きる箇所】 FTOP FRP Dashboard タブ：「15% Forecast」及び「40% Forecast」 表の名前：Forecast Date has passed 項目：FTOP Services のリンクマーク

Hello, I'm very much interested in trying to automate the process of exporting data from FTOP. For example I'd like to be able to connect it to an excel or a Access DB or even a LOB app that might connect sales, the data from the clients and FT Managers. This way I could generate alerts when different thresholds are met (i.e usage, new workloads, etc...) Is there a way to do this? Thank you kindly!

When a ticket is created in FRP Help an email is received by the submitter:

Subject: We have received your Submission
Body: We've Received your submission: CAS XXXXXXXX

Similarly to tickets opened with Partner Center Support, the email is not helpful in identifying what the support ticket is about. It should be relatively easy to add the title and body to the email to avoid having to click a button just to see what the ticket is about. 

As per my knowledge on November 2021 "Overall Status" was not required to be updated anymore. Could you take it out from Data Health indicator so that it wont reflected on the overall equation of data health compliance score?

Currently, the same email is sent to the user email address and FRP, but I would like you not to include the customer in the first referral email. We don't want our customers to know that we have declined support. If we decline the customer, the mail containing other FRP will be resent to the user. Customers know that we have declined. Is there a way to prevent customers from knowing their partner name?

I downloaded the incentive details from the FastTrack Ready Support site, but I don't know the customer name that led to the acquisition only by providing a gross amount for the amount earned in Edge.
Internally, we conduct a department evaluation based on the customer name acquired, but at present we are troubled because we cannot evaluate it due to lack of information.
(Even if Edge is good because the program ends, I would like you to include the customer name in the payment details in the future.




FastTrack Ready Support (Incentive Statements)サイトからインセンティブの明細をダウンロードしましたが、Edgeでの獲得額についてはグロスの金額の記載があるのみで獲得へつながった顧客名が判りません。
社内では獲得した顧客名を基に部所評価を実施しますが、現状では情報不足で評価ができないで困っています。
(Edgeはプログラム終了するので良いとしても、今後も支払い明細には顧客名は含めていただきたいです。)

Hello,

I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticket

Thanks,

Vanitha