Share insights/feedback, ideas and requests related to the FRP Program.

  • 5

    About the destination of the first referral email

    Suggested by – New  – 1 Comments

    Currently, the same email is sent to the user email address and FRP, but I would like you not to include the customer in the first referral email. We don't want our customers to know that we have declined support. If we decline the customer, the mail containing other FRP will be resent to the user. Customers know that we have declined. Is there a way to prevent customers from knowing their partner name?

  • 5

    Ability to reopen closed FRP tickets

    Suggested by – New  – 0 Comments

    Hello,

    I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticket

    Thanks,

    Vanitha

  • 4

    Data Health on FTOP Reporting

    Suggested by – New  – 1 Comments

    As per my knowledge on November 2021 "Overall Status" was not required to be updated anymore. Could you take it out from Data Health indicator so that it wont reflected on the overall equation of data health compliance score?

  • 3

    what

    Suggested by Dwight Schrute – New  – 0 Comments

    Me-wow.


  • 3

    Test Ideas Error

    Suggested by AlexTEST BisztrayTEST – New  – 0 Comments

    Testing if this fails

  • 3

    Connect forecast dates in FTOP to incentives to predict future revenue

    Suggested by – New  – 0 Comments

    It would be great to connect forecast dates in FTOP to the related incentives. For example if you have forecasted June for a customer to get 40% usage on Intune, it will show the related incentive amount for that date in June. In that way we can forecast our total revenue for the upcoming months.

  • 3

    FRP Help Support emails are too vauge

    Suggested by – New  – 1 Comments

    When a ticket is created in FRP Help an email is received by the submitter:

    Subject: We have received your Submission
    Body: We've Received your submission: CAS XXXXXXXX

    Similarly to tickets opened with Partner Center Support, the email is not helpful in identifying what the support ticket is about. It should be relatively easy to add the title and body to the email to avoid having to click a button just to see what the ticket is about. 

  • 3

    Make it clear what you're paying for Edge (Edgeに対する支払い対象を明確にしていただきたい)

    Suggested by – New  – 0 Comments

    I downloaded the incentive details from the FastTrack Ready Support site, but I don't know the customer name that led to the acquisition only by providing a gross amount for the amount earned in Edge.
    Internally, we conduct a department evaluation based on the customer name acquired, but at present we are troubled because we cannot evaluate it due to lack of information.
    (Even if Edge is good because the program ends, I would like you to include the customer name in the payment details in the future.




    FastTrack Ready Support (Incentive Statements)サイトからインセンティブの明細をダウンロードしましたが、Edgeでの獲得額についてはグロスの金額の記載があるのみで獲得へつながった顧客名が判りません。
    社内では獲得した顧客名を基に部所評価を実施しますが、現状では情報不足で評価ができないで困っています。
    (Edgeはプログラム終了するので良いとしても、今後も支払い明細には顧客名は含めていただきたいです。)

  • 2

    Test Idea Muthuswamy

    Suggested by Muthuswamy R – New  – 0 Comments

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