There is an alert informing about customer association termination. However there are situations when we are still working with customer (i.e. partner sent POE with all the available workloads when they are in fact working on just a few of them) and we have to resumbit POEs for the workloads we are still working on. Therefore it would be beneficiary to have alert informing us that the POE from other partner has been submitted and we have ability to agree with customer on which workloads we are still working on and get the POE from this customer on those workloads.
Status details
2021-06-03 - Assignment Team - assigning to Program Support Team to triage.2021-06-08 - EPX - The OSU team has heard the feedback and challenges with customer disassociation. They have identified this as a specific topic they are working on and reviewing. The team is currently looking into short term solutions as a long term solution is in the works but will not be available until FY22 H2. They are reviewing options to enable partner notification when conflicting claims are submitted and faster resolution of the conflicting claims.
The OSU team also addressed this directly in the Q4 OSU-M365 & FRP Office Hours, here is a link to the recording to hear their answer - https://m365elite.eventbuilder.com/event/38920
-
I couldn't agree more on this. We have been experiencing the same issue a couple of times. An association termination should only be the result of an internal check that goes beyond just examining the input. Why don't you reach out to the PDM's? They have more affinity with the partners that are involved.