Hi All,
We are seeing a lot of customer where automatic enrolment of Intune devices via AD are increasing usage for the workload meaning we arent eligible for the incentive & the customer isn't actively using the workload.
Would there every be the opportunity for an incentive to be reinstated for a scenario like the below when a partner isnt eligible for the incentive on below but the customer clearly isnt using the workload at all?
Its frustrating for us as the customer its really needing support and it’s another one with no incentive for us!
We are seeing a lot of customer where automatic enrolment of Intune devices via AD are increasing usage for the workload meaning we arent eligible for the incentive & the customer isn't actively using the workload.
Would there every be the opportunity for an incentive to be reinstated for a scenario like the below when a partner isnt eligible for the incentive on below but the customer clearly isnt using the workload at all?
Its frustrating for us as the customer its really needing support and it’s another one with no incentive for us!
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Hello Lewis, thank you for sharing this important feedback. We will share it with the product team and provide an update here.
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The telemetry that we rely on for incentive calculation does not support this scenario. We can only see whether it is being used or not, we cannot determine if the customer is taking advantage of all of the features. This is a great opportunity for a partner to pitch value-added services about what the additional features are as well as helping them implement them.