When opening a case we are required to enter a lot of redundant data that already exists in the system, like: chose program, enter MPN ID, enter claim ID, customer tenant ID, workload etc. and also our contact details. All this information is time consuming and could be automatically populated if a specific start a dispute or clarification button would be available at that specific Workload line in Partner Center.
Additional small remarks:
1. when the case is generated has the name "Case 5-0000xxxxxx has been opened for your request" instead of the issue or claim id that would help easier identify the emails. It would be useful if the case name would also be generated automatically or contain the problem summary
2. if an incentive has been payed it would be easier if it would be listed as payed or earned at workload level with the respective earned amount so that we do not need to open a case just to find out this has been calculated. It would also help track all past earnings at customer level. The orange vs blue color that appears now only indicates if milestone was reached and not that we met program terms (ie. if it was reached and we claimed at 30% or 50% I think it shows the same as if we would have claimed it at 5%)
Thank you!
Additional small remarks:
1. when the case is generated has the name "Case 5-0000xxxxxx has been opened for your request" instead of the issue or claim id that would help easier identify the emails. It would be useful if the case name would also be generated automatically or contain the problem summary
2. if an incentive has been payed it would be easier if it would be listed as payed or earned at workload level with the respective earned amount so that we do not need to open a case just to find out this has been calculated. It would also help track all past earnings at customer level. The orange vs blue color that appears now only indicates if milestone was reached and not that we met program terms (ie. if it was reached and we claimed at 30% or 50% I think it shows the same as if we would have claimed it at 5%)
Thank you!
Status details
2021-10-22 - Sharing with Program Team. Will share any updates as we receive.-
Thank you for sharing your suggestion on how to improve upon our processes and/or tools. The Online Services Usage (OSU) team oversees this component and we will share your input with them. Due to the high volume of feedback that team receives, they are unable to provide responses to each submission. All changes to OSU and Partner Center tools and processes are shared via Microsoft Partner Communications and many are reposted via the FRP Heads Up Newsletter (subscribe in your profile page https://m365-specialty-partner.powerappsportals.com/). Most announcements are around the annual OSU program update in October of each year.