The current process is you go to a website and fill in the customer information and the FRP information. After that the part that I do not understand, and it honestly seems like redundant work, is you have to fill out a form with the exact same information and mail it in to a specific email address.
I feel like the website that we filled in the information on in the first place should have a background process to fulfill this email portion of the process. Can you fix this process so it is more efficient?
Thanks,
JD
I feel like the website that we filled in the information on in the first place should have a background process to fulfill this email portion of the process. Can you fix this process so it is more efficient?
Thanks,
JD
Status details
2021-12-1 - Data & Tools - The Edge incentive program ended June 20212021-04-20 - Assignment Team - The process is currently in two parts. The first step is to submit the Edge Claim using the form at https://aka.ms/frpedgeincentive. The second part is to get customer acknowledgement for the claim. There are four pieces of information in common between the two. (Partner name, TenantID, Tenant Subdomain, customer contact) If you have a SOW, an existing CPOR POE Template, or your own template, feel free to use which ever is easiest for you. Ultimately, we need documentation for customer acknowledgement that includes the TenantID and Initial subdomain to link back to the claim submitted using the form. On another note, we are pursuing options that will allow FRPs to upload supporting documentation at the time of claim to simplify the process.
2021-04-14 - Assignment Team - assigning to Tools Team to traige