We did see that we are lost some workloads in OSU to another non-FRP partner that were approved claims for our organisation.
We would expect that we would have receive a message that another partner is claiming so we could proof our engagement. As we never got such message, we were surprised.
We would like to know if other partners also experience this kind of issues, so MSFT could improve the process of communication.
Status details
2021-06-03 - Assignment Team - assigning to Program Support Team to triage.2021-06-08 - EPX - The OSU team has heard the feedback and challenges with customer disassociation. They have identified this as a specific topic they are working on and reviewing. The team is currently looking into short term solutions as a long term solution is in the works but will not be available until FY22 H2. They are reviewing options to enable partner notification when conflicting claims are submitted and faster resolution of the conflicting claims.
The OSU team also addressed this directly in the Q4 OSU-M365 & FRP Office Hours, here is a link to the recording to hear their answer - https://m365elite.eventbuilder.com/event/38920