Hi!
It's a known issue, I know...
But the paid available units and the time it takes to show - that's horrible!
We have a customer with around 200 seats of M365 E3, they signed an EA in March 31st, 1200 M365 E3 seats.
It doesn't show in the portal due to the reason that the invoice has not yet been paid.
Now - I happen to be the one person in the company to centralize everything that is Microsoft-ish, I know the invoice has been fully paid in Mid-May.
Having a ping-pong support emails going with the PartnerCenter incentive support about whether it has been paid or not, while I know it has been fully paid.
What's up with that?
Someone should shake that OCP team, make things to smoother & flawless.
It just looks like they make everything difficult for no real reasons.
It has been easier when OCP wasn't involved...
Thanks for hearing me out, hope we have something new around this.
Avi
It's a known issue, I know...
But the paid available units and the time it takes to show - that's horrible!
We have a customer with around 200 seats of M365 E3, they signed an EA in March 31st, 1200 M365 E3 seats.
It doesn't show in the portal due to the reason that the invoice has not yet been paid.
Now - I happen to be the one person in the company to centralize everything that is Microsoft-ish, I know the invoice has been fully paid in Mid-May.
Having a ping-pong support emails going with the PartnerCenter incentive support about whether it has been paid or not, while I know it has been fully paid.
What's up with that?
Someone should shake that OCP team, make things to smoother & flawless.
It just looks like they make everything difficult for no real reasons.
It has been easier when OCP wasn't involved...
Thanks for hearing me out, hope we have something new around this.
Avi
Status details
2021-06-01 - Assignment Team - assigning to Partner Support Team to triage.2021-07-08 - Partner Support - reassigning to Data & Tools to take forward and address with OSU on the reporting front.
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Thank you for sharing your suggestion on how to improve upon our processes and/or tools. The Online Services Usage (OSU) team oversees this component and we will share your input with them. Due to the high volume of feedback that team receives, they are unable to provide responses to each submission. All changes to OSU and Partner Center tools and processes are shared via Microsoft Partner Communications and many are reposted via the FRP Heads Up Newsletter (subscribe in your profile page https://m365-specialty-partner.powerappsportals.com/). Most announcements are around the annual OSU program update in October of each year