FPC Program Ideas/Suggestions

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Success story registration site (aka.ms/FRPStories)

We need to clarify these points:

1. Microsoft's goal (of collecting our success stories)
(We have already provided our success stories in PPT.) 

2. Merit of posting our practices on aka.ms/FRPStories

3. Partner’s benefit 
We think there will be more posts if we have benefit(s) like the following:
- When we as a partner post more, he can get higher priority in referrals (e.g., MS will assign more users to us)
- A partner with more posts will have more FRP incentive, for example, doubled.
- The point will be added by 0.1 of FRP incentives for each post to introduce one of our new practices.

4. Are there any benefits to customer from this?
Benefits like the following:
- Some workshops will be free of charge for customer.

I understand that the M365 Apps payments are on hold pending the updates to Partner Center in Q4. I am requesting 2 things:

1. A statement of all earned milestones for the workload through the 'on-hold' period (so, for instance, if the changes go into effect in April, the on hold period would be from October through February)
2. Commitment to pay the milestones in the same month as the Partner Center data update occurs -- we are already several months in arrears now on these earned milestones; I don't want us to have to wait an additional 45+ days for the Partner Center earnings calculations to take effect and show up in our payment.

I feel it would be helpful if FRP implemented a policy requiring all FRP Dispute statuses to be updated at least every 7 days. We have open disputes that have are not getting updated. I know this will all be moving to OCP eventually, but until it does can we please get regular updates?

We have disputes opened in January (yes, they are M365 Apps) that have not been updated since they were put "In Review" status a week later (1/13/21). I have requested updates in the tool but have not gotten a response, so we had to ask our FPM to take time out of her already busy day to chase down statuses for us. She should not have to do that for us.
It is difficult to show the value of the program to leadership when I have to tell them we didn't get paid, but I filed a dispute. Then, not being able to report on the status of those disputes or where the money is for the work we completed, makes it even more challenging.
Additionally, we have disputes that were opened over a week ago that are still sitting in a "Submitted" status.
I sincerely ask that FRP Help please put a little more effort in updating our payment disputes.

Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way. 

Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. 

All

So, as part of a green initiative and also to help get the programme running better, I was thinking that with a little code (possibly PowerApp), Microsoft could create an electronic version of the POE form and include e-signatures from the customer as part of the process flow.

At present, I know we have a form that is emailed to the customer, they complete it, ticking boxes and filling in information (this could all be lookup based), before either signing a printed and scanned version of the form, that we then upload back to you as our Proof.

So, create a powerApp, link it to your MPN, add a search facility (like Accelerator's) and create a simple click and slide option menu.  E-signature and automatic approval would speed up the whole process and make it simple, with NO disputes.

Options!?

When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?

So we can see where we are against Claims and help push the workload forward.

With the goal of EOM to have MAM policies in use, can we eliminate the need for Intune and Exchange claims.  The effort to get a client to implement MAM is above and beyond Intune or EXO and requires additional focused effort.  In many cases we may not have claims for EXO or Intune with a client. For example, when we migrated to CPOR under our new FPM's guidance we didn't migrate any Exchange claims past 40% so as it is, there is no gain to us to pursue EOM with those clients.  Another example is we have clients that had an initial FRP and our now working with us.  While they have passed 40% in Intune, they are not using MAM.  My ask is to simplify this claim so we can focus on having a MAM policy put in place.  Why does it need to include the other claims which already have payouts.  Can we just be paid for meeting the EOM requirements without the other claims? 

Dear Team,

Currently before a month ago, we received Microsoft Edge FRP Claim Incentive. We have not had any clue on for which customers and for how many seats the claim has been shared. It only indicated the $ value alone. 

We would need the below
1. A clear reporting against each customer claim that is been received for the Edge workload.
2. In FRP PowerBI dashboard, there should be an option to track the usage once the customer POE is submitted against the workload.This will help us to understand what was the Edge usage before we claimed and what we can expect as claim once we deploy remaining users. 

Dear all,

Currently, We understand that there are collaterals (Emailers, Posters etc) for Azure AD Premium rollouts and Intune rollouts.

But, for Azure Information Protection - Required Customer Facing communication emailers, Posters, templates etc which is currently not available in the FastTrack Resource hub.

Dear all,

There are lot of issues faced by us with CPOR Incentive Team. As we know that the usage percentage is calculated different between FTOP vs CPOR and Microsoft is working to integrate both,  but we have been working on a multiple cases (for the past 2 months) asking for valid claim for the workload that we have completed with the customer, still we haven't got the right response from the team. 

Our Asks/Feedback:

1) Once the Case has been dragged to more than a week, CPOR Incentive team can set up a joint call with Partner to understand the issue in a better way to handle and help
2) We Partners wanted to know which backend data that CPOR team is referring to and the Team should know how FRP works as well.