FPC Program Ideas/Suggestions

In July, we experienced a large claw back of incentives due to an overpayment from Microsoft in May for the Microsoft Information Protection workload.  The reporting errors not only impact us financially, but it negatively effects our internal sales force's quota goals and confidence in the reporting structure of the OSU and FastTrack program.  This is not the first and only incident. A similar error has happened last year.

As lots workloads have officially changed the name to new workload name, could you please also change the names in Partner Center for them? Every time when we - partners are trying to submit CPOR association requests, or checking claim status in Partner Center, the old display names are really really confused. For example, Azure Advanced Threat Protection, which should be Microsoft Defender for Identity now, still using the old display name. This is confusing...

When submitting SOW/POE for CPOR association, customers sometimes feel uncomfortable to sign several SOW/POE with same contents with the only differences in the ticked workloads. Is it necessary to have the maximum of four workloads for per SOW/POE, any possibilities to remove this limit? 

We'd like to flag or not have OSU start tracking the usage for entitlements that have less than 150 entitlements (requirement). For example, if a customer 1000 seat customer has 10 licenses of EMS E3 and they are testing Intune and they deploy the 10 entitlements, the usage will be 100% and we would NOT be eligible for any incentives when the usage is already at 100% and we submit a CPOR claim. This is common especially with CSP customers who do not want to invest in the cost of the entire license cost while they are testing.  It's challenging to track to watch when the customer will make the rest of the license purchase when you have hundreds of customers. Changing the tracking of customers with less than 150 entitlements will allow partners to assist customers with less than the 150 requirement with the intent to purchase more after testing is complete. 
 

Partner support area has no way for me to create a new case. Please tell me how to make a new case. 

As of today, the 'Teams live event usage' report can only be viewed in the Teams Admin Center. It would be very helpful if Microsoft can include a feature to allow the IT admin to download/export the 'Teams live event usage' to excel.

Currently, Microsoft Teams Usage and User Activity report are available for last 7 days, 30 days and 90 days. My suggestion is, much more better if we have daily data/report to be available for customer.

Translation provided by FPM Tamami Mitani
 

The FRP would like MS account team to know which FRP are engaged with their customers so that they won’t ask non-FRP partners to support their customers.

It seems there have been cases where MS Sales introduced non-FRP partners to their users who the FRP claimed CPOR for.

I think the point is we need to raise FRP awareness internally and provide those kind of information with sales team.

Also we have to recommend the FRP should reach out account team proactively with utilizing contacts information in FTOP.

S2500のユーザはSMEやMWAと情報共有等することができています。
S2500ではないユーザは、SMEやMWAがいません。
また、S2500ではないユーザは、MS営業はFRPがアサインされているかどうかも知りません。
そのため、FRP登録したユーザに対して、MS営業がFRP以外のパートナーを紹介するケースが出ています。
S2500ではないユーザに対してFRPが登録されている情報を、
貴社営業と共有する仕組みを検討ください。
FRP登録したメリットがなくなるのは残念です。

Hi All,

We have many customers in which have either finished with FastTrack support / not eligible when signed up.

We have left them assigned to us for the time being but as we have more and more of these added to the list it feels like a lot of admin especially when there is no real FTOP update.

We would like to remove these but concerned the AU we have grown in the past will effect our over all performance so we are reluctant to do so.

Is anyone else in this position?

Thank

I am trying to gain access to the task links for Microsoft Cloud App Security in the Microsoft Fast Track Playbook. However each time I click the link to get access it shows me an error.

Task – 4207 / Task Links – MCAS Deployment Guide and Deployment Checklist.
https://partner-docs.microsoft.com/partner-site/playbook/task-details.html#4208-mcas---configure-full-suite-e5