FPC Program Ideas/Suggestions

It would be nice to see API access in to the FTOP and deeper reporting web tools, to allow partners to extract and manipulate the data.

On Partner Center, the OSU M365 insights, the recommended actions per each workloads, as well as what workloads are claimed per each tenant provide very useful information for technical people engaged with the customer.
Currently there is no granularity that would enable us to provide access only to specific data, or to specific customer tenants or workloads for OSU Incentive program. We need to assign the "Incentive user" role ("incentive read only role" is not enough). This provides too much insights to our technical people that need only usage insights and customer status and do not require access to all other different Incentive programs, payments etc. or receiving any notifications regarding other incentive programs.
A granular assignment of roles to specific people at service or tenant level in Partner Center would help. Also the ability to assign only specific customers to specific technical engineers from our company.
Also a log activity with filters and access roles assigned to personnel would be of help. We like to assign responsibilities to persons on a workload - customer basis In FTOP it is possible to do this when the engineer or FastTrack partner Program Manager contact is associated on the customers tenant level. This feature would be useful to have in CPOR also.

In approx. 10% of the cases we get a notification of customer disassociation due to another partner claim for the same workload.
When we take a closer look at the impacted accounts we notice that:
- the accounts all have one global tenant ID;
- the accounts are active in several countries/global regions;
- the accounts don't work with a global deployment partner;
- the accounts work with several local partners depending on the region; 
- the accounts deploy workloads at different speed.
In Azure it is possible to have multiple partners.
Why couldn't there be a similar solution to associate multiple partners when a customer is working with several local partners depending on the region?
 
 

The current process is you go to a website and fill in the customer information and the FRP information. After that the part that I do not understand, and it honestly seems like redundant work, is you have to fill out a form with the exact same information and mail it in to a specific email address. 

I feel like the website that we filled in the information on in the first place should have a background process to fulfill this email portion of the process. Can you fix this process so it is more efficient?

Thanks,
JD
 

OLM-MAM report is currently not reporting on ALL tenants and a lot of tenants are missing (even though we have CPOR records correctly assigned).

We NEED visibility into usage for OLM-MAM for ALL of our tenants in FTOP. 

[Translated text]

Success story registration site (aka.ms/FRPStories)

We need to clarify these points:

1. Microsoft's goal (of collecting our success stories)
(We have already provided our success stories in PPT.) 

2. Merit of posting our practices on aka.ms/FRPStories

3. Partner’s benefit 
We think there will be more posts if we have benefit(s) like the following:
- When we as a partner post more, he can get higher priority in referrals (e.g., MS will assign more users to us)
- A partner with more posts will have more FRP incentive, for example, doubled.
- The point will be added by 0.1 of FRP incentives for each post to introduce one of our new practices.

4. Are there any benefits to customer from this?
Benefits like the following:
- Some workshops will be free of charge for customer.

I have some customers that have self deployed and have already achieved 80% or more on some workloads. In order for our company to be a Value Added Service provider I would like for us to be their first point of contact for all issues in M365. 
Currently if I want to register all the other workloads that are already 80% or more, I have to provide a signed POE or SOW, then a schedule, then more paperwork that may or may not be rejected. This is all time that we have to spend a company resource on instead of upselling. 
If the workload is over 40%, we won't get any commission or incentive, so make it easier to register.
If we register all their workloads the added value to the customer is 
1. It means the customer can easily use the remote guidance feature of FT
2. It puts our company in a really good position to upsell to E5  because there is no other vendor in the picture.
3. If all their solutions have top level support, they will not look at Google or other providers. 

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