Share insights/feedback, ideas and requests related to the FRP Program.

  • 3

    Customer not using workload but usage is over threshold - expection?

    Suggested by – Completed  – 2 Comments

    Hi All,

    We are seeing a lot of customer where automatic enrolment of Intune devices via AD are increasing usage for the workload meaning we arent eligible for the incentive & the customer isn't actively using the workload.

    Would there every be the opportunity for an incentive to be reinstated for a scenario like the below when a partner isnt eligible for the incentive on below but the customer clearly isnt using the workload at all?

    Its frustrating for us as the customer its really needing support and it’s another one with no incentive for us!
     

  • 3

    Automatically send an alert to sender's Manager

    Suggested by – Needs Votes  – 2 Comments

    Alert/notification will automatically send to sender's manager email if the sender (internal user) send out email (labelled with sensitivity label) to external user. Sender's Manager means the specific manager that has been attributed in Azure AD/portal. Every single users in the tenant should have their own manager.

  • 3

    Make it clear what you're paying for Edge (Edgeに対する支払い対象を明確にしていただきたい)

    Suggested by – New  – 0 Comments

    I downloaded the incentive details from the FastTrack Ready Support site, but I don't know the customer name that led to the acquisition only by providing a gross amount for the amount earned in Edge.
    Internally, we conduct a department evaluation based on the customer name acquired, but at present we are troubled because we cannot evaluate it due to lack of information.
    (Even if Edge is good because the program ends, I would like you to include the customer name in the payment details in the future.




    FastTrack Ready Support (Incentive Statements)サイトからインセンティブの明細をダウンロードしましたが、Edgeでの獲得額についてはグロスの金額の記載があるのみで獲得へつながった顧客名が判りません。
    社内では獲得した顧客名を基に部所評価を実施しますが、現状では情報不足で評価ができないで困っています。
    (Edgeはプログラム終了するので良いとしても、今後も支払い明細には顧客名は含めていただきたいです。)

  • 3

    Impact of incentive claw backs of OSU-M365 for MIP

    Suggested by – Completed  – 0 Comments

    In July, we experienced a large claw back of incentives due to an overpayment from Microsoft in May for the Microsoft Information Protection workload.  The reporting errors not only impact us financially, but it negatively effects our internal sales force's quota goals and confidence in the reporting structure of the OSU and FastTrack program.  This is not the first and only incident. A similar error has happened last year.

  • 3

    Old workload display name to New workload display name in Partner Center

    Suggested by – Completed  – 0 Comments

    As lots workloads have officially changed the name to new workload name, could you please also change the names in Partner Center for them? Every time when we - partners are trying to submit CPOR association requests, or checking claim status in Partner Center, the old display names are really really confused. For example, Azure Advanced Threat Protection, which should be Microsoft Defender for Identity now, still using the old display name. This is confusing...

  • 3

    Tracking usage or flagging tenants below 150 entitlements

    Suggested by – Completed  – 3 Comments

    We'd like to flag or not have OSU start tracking the usage for entitlements that have less than 150 entitlements (requirement). For example, if a customer 1000 seat customer has 10 licenses of EMS E3 and they are testing Intune and they deploy the 10 entitlements, the usage will be 100% and we would NOT be eligible for any incentives when the usage is already at 100% and we submit a CPOR claim. This is common especially with CSP customers who do not want to invest in the cost of the entire license cost while they are testing.  It's challenging to track to watch when the customer will make the rest of the license purchase when you have hundreds of customers. Changing the tracking of customers with less than 150 entitlements will allow partners to assist customers with less than the 150 requirement with the intent to purchase more after testing is complete. 
     

  • 3

    Pending Payment / query

    Suggested by – Needs Votes  – 0 Comments

    HI All,

    For FastTrack ready payments on Home Page - FastTrack Ready Support there is an option to query payments if you believe you have hit the milestones.

    When raising a ticket in the PC for CPOR payments they don't confirm if OSU has been hit.

    Would it be possible to get the same type of format for OSU CPOR payments so we can forecast easier?

  • 3

    Notification message if claim is lost

    Suggested by – Completed  – 0 Comments

    We did see that we are lost some workloads in OSU to another non-FRP partner that were approved claims for our organisation.

    We would expect that we would have receive a message that another partner is claiming so we could proof our engagement. As we never got such message, we were surprised.
    We would like to know if other partners also experience this kind of issues, so MSFT could improve the process of communication.

  • 3

    Paid available units not showing because of invoice?

    Suggested by – Needs Votes  – 1 Comments

    Hi!
    It's a known issue, I know...
    But the paid available units and the time it takes to show - that's horrible!
    We have a customer with around 200 seats of M365 E3, they signed an EA in March 31st, 1200 M365 E3 seats.
    It doesn't show in the portal due to the reason that the invoice has not yet been paid.
    Now - I happen to be the one person in the company to centralize everything that is Microsoft-ish, I know the invoice has been fully paid in Mid-May.
    Having a ping-pong support emails going with the PartnerCenter incentive support about whether it has been paid or not, while I know it has been fully paid.

    What's up with that?
    Someone should shake that OCP team, make things to smoother & flawless.
    It just looks like they make everything difficult for no real reasons.
    It has been easier when OCP wasn't involved...

    Thanks for hearing me out, hope we have something new around this.

    Avi

  • 3

    Identify what payments are for from FTOP and M365 Partner Accelerator Programme

    Suggested by – Accepted  – 0 Comments

    When receiving payments from Microsoft from FTOP incentives or the M365 Partner Accelerators, there is no link to engagement ID's and i need to raise a support ticket each time we have a payment. Please can this be sorted to make this much easier? 
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