FPC Program Ideas/Suggestions

We did see that we are lost some workloads in OSU to another non-FRP partner that were approved claims for our organisation.

We would expect that we would have receive a message that another partner is claiming so we could proof our engagement. As we never got such message, we were surprised.
We would like to know if other partners also experience this kind of issues, so MSFT could improve the process of communication.

I think it would be a great idea to include a summary or a link that takes you to a summary of what the customer is looking to do around the specific workload(s) attached in the RFA. Many times it is the Microsoft AE submitting the RFA on behalf of the customer or being proactive in trying to push adoption of the specified workloads. It would help knowing who submitted the RFA from customer side or Microsoft side, how FastTrack was pitched to the customer (many times it is pitched as hands on and services focused) and what specifically the customer is looking for in regards to guidance around the workload(s).

We're excited about Viva, but also a little worried that it will be shoehorned into the group of products that aren't fully integrated into FastTrack - which will result in lower usage. Ideally it would end up like Intune, or Sharepoint, rather than like Edge.

As FastTrack Ready Program Partner we are required to deliver services at no extra charge to our customers. Thanks to the CPOR-FRP association we get an additional incentive to cover for the services delivered under the program. 
Recently we received a notice that for one of our customers another partner claimed several workloads so we where disassociated from the customer's workloads because of this.  The other partner had contacts with the business at customer and entered an SOW for services that where not delivered (we understand this is difficult to prove). 
Our FastTrack contact at the customer declined the new association because the other partner did not deliver any of the claimed services. Unfortunately, we appear  to be no longer receiving the workload usage attribution for this customer. Since the customer will pass the 15% workload usage milestone soon, we will miss out on important FastTrack Ready Program incentives for which the work was delivered.
We have logged an incident for this over 2 months ago in order to reinstate Xylos immediately as CPOR-FRP partner for all previously associated workloads. Until now, without success. When there is a CPOR discussion between a FPR partner and a non-FRP partner the FRP partner should have the benefit of the doubt since other than non FRPs we are expected to deliver services at no cost.

 

I feel it would be helpful if FRP implemented a policy requiring all FRP Dispute statuses to be updated at least every 7 days. We have open disputes that have are not getting updated. I know this will all be moving to OCP eventually, but until it does can we please get regular updates?

We have disputes opened in January (yes, they are M365 Apps) that have not been updated since they were put "In Review" status a week later (1/13/21). I have requested updates in the tool but have not gotten a response, so we had to ask our FPM to take time out of her already busy day to chase down statuses for us. She should not have to do that for us.
It is difficult to show the value of the program to leadership when I have to tell them we didn't get paid, but I filed a dispute. Then, not being able to report on the status of those disputes or where the money is for the work we completed, makes it even more challenging.
Additionally, we have disputes that were opened over a week ago that are still sitting in a "Submitted" status.
I sincerely ask that FRP Help please put a little more effort in updating our payment disputes.

I would like to bring up some perspective about the Deployment Voucher Offer that I think it is important to have as Microsoft work on the T&Cs as well as a definition of customer eligibility. Since the guidelines mention Commercial customers, I wanted to suggest that it should include government customers too. Let me try to explain why. We have served several customers last year with the deployment vouchers, taking them from not having the licenses to full utilization of the acquired licenses (the primary example of that would be X customer - ~7,000 seats). And we continue on engaged with this customer working on advancing them even more with Azure workloads. Now, the following opportunities are in the pipeline for E5: • Y customer (19,000 users) • Z customer l (4,000 users) • L customer (800 users) These customers are in Brazil, and they are government agencies. The challenge is that they have a long and bureaucratic process for running an RFP, they are now in the process of making the license acquisitions, but it can take them months, and in some cases years to run another RFP for services. There had been cases where they have purchased licenses and never implemented anything until the licensing contract was already expired. The Deployment Offer had allowed us to jump in right after the acquisition of the licenses and ensure that these licenses were going to be deployed and utilized. Which in turn helps to justify the ROI of the investment they have made at Microsoft and improves Microsoft’s position at renewal time. The Microsoft Account Team we are working within Brazil includes Luciano Lourenço, Fábio Gaspar, and Andre Toledo. Please, feel free to reach out to them if you would like, they will probably have a lot more customers on the radar than the ones I am sharing with you. And the Deployment offer might actually be the justification these government organizations might find to make a license acquisition sooner rather than later. We are looking forward to hearing back from you!

下記ページの Compliance Score Workshop が対象と思われるが、404エラーでアクセスできない。
Translation: Compliance Score Workshop on the following page seems to be the target, but it cannot be accessed with a 404 error.

[FastTrack Playbook] - [Resource] - [Services Workshops]
https://partner-docs.microsoft.com/partner-site/playbook/resources-services-workshops.html

[Microsoft Information Protection (MIP)] - [Compliance Score Workshop]
https://partner-docs.microsoft.com/r/ygCnX5QYfpk/view

下記のサイトで、Compliance Score に関する資料を探したが、見つけることができなかった。
Translation: I searched for materials about Score Compliance at the following site, but I couldn't find it.
Microsoft 365 Specialty Partner site
https://m365-specialty-partner.powerappsportals.com/knowledgebase

対応お願いします。
Translation: Please respond.

Into the FY21 we had a great initiative of the M365 Deployment voucher, where a eligible customer had the implementation services covered by a eligible FRP partner (and follow up with FastTrack program itself).

Into FY22 one of the main KPIs is the Phone System adoption / implementation.

It would be a great punch to drive it, a Phonesystem Deployment Voucher to eligible customer that purchase licenses and help them to have all the required UC services to implement it (or migrate from other vendor) into Microsoft Solution.

It would be nice to see API access in to the FTOP and deeper reporting web tools, to allow partners to extract and manipulate the data.