FPC Program Ideas/Suggestions

On Partner Center, the OSU M365 insights, the recommended actions per each workloads, as well as what workloads are claimed per each tenant provide very useful information for technical people engaged with the customer.
Currently there is no granularity that would enable us to provide access only to specific data, or to specific customer tenants or workloads for OSU Incentive program. We need to assign the "Incentive user" role ("incentive read only role" is not enough). This provides too much insights to our technical people that need only usage insights and customer status and do not require access to all other different Incentive programs, payments etc. or receiving any notifications regarding other incentive programs.
A granular assignment of roles to specific people at service or tenant level in Partner Center would help. Also the ability to assign only specific customers to specific technical engineers from our company.
Also a log activity with filters and access roles assigned to personnel would be of help. We like to assign responsibilities to persons on a workload - customer basis In FTOP it is possible to do this when the engineer or FastTrack partner Program Manager contact is associated on the customers tenant level. This feature would be useful to have in CPOR also.

In approx. 10% of the cases we get a notification of customer disassociation due to another partner claim for the same workload.
When we take a closer look at the impacted accounts we notice that:
- the accounts all have one global tenant ID;
- the accounts are active in several countries/global regions;
- the accounts don't work with a global deployment partner;
- the accounts work with several local partners depending on the region; 
- the accounts deploy workloads at different speed.
In Azure it is possible to have multiple partners.
Why couldn't there be a similar solution to associate multiple partners when a customer is working with several local partners depending on the region?
 
 

The current process is you go to a website and fill in the customer information and the FRP information. After that the part that I do not understand, and it honestly seems like redundant work, is you have to fill out a form with the exact same information and mail it in to a specific email address. 

I feel like the website that we filled in the information on in the first place should have a background process to fulfill this email portion of the process. Can you fix this process so it is more efficient?

Thanks,
JD
 

OLM-MAM report is currently not reporting on ALL tenants and a lot of tenants are missing (even though we have CPOR records correctly assigned).

We NEED visibility into usage for OLM-MAM for ALL of our tenants in FTOP. 

[Translated text]

Success story registration site (aka.ms/FRPStories)

We need to clarify these points:

1. Microsoft's goal (of collecting our success stories)
(We have already provided our success stories in PPT.) 

2. Merit of posting our practices on aka.ms/FRPStories

3. Partner’s benefit 
We think there will be more posts if we have benefit(s) like the following:
- When we as a partner post more, he can get higher priority in referrals (e.g., MS will assign more users to us)
- A partner with more posts will have more FRP incentive, for example, doubled.
- The point will be added by 0.1 of FRP incentives for each post to introduce one of our new practices.

4. Are there any benefits to customer from this?
Benefits like the following:
- Some workshops will be free of charge for customer.

Dear Team,

I share my feedback about the recent announcement on Yammer regarding Microsoft Viva incentives for FRP.

I believe eligilbity criteria are too restrictive for customer and thus FRP to assit their customers; In particular the 150 Viva Insights licenses requirement to be eligible to the Microsoft Connections incentive whereas Connections is the only Viva module fully included in existing Office 365 plans.

Among our 115 FastTrack customers, none (to my knowledge) purchase any of Microsoft Viva paid modules today so these new Viva FRP incentives don't create any new partner opportunity for us.
Despites, we're assisting some customers within FastTrack benefits to deploy and adopt Viva Connections module and features of Viva Learning and Viva Insights which are included in Office 365 plans and don't require to purchase the add-on license.

Alban

 

Translation: When checking utilization in services Usage in FTOP, the PAU is displayed as 0 for some customers and the correct usage status cannot be confirmed.
We would like you to cure this event because we want to support you after correctly grasping the current situation of customers.



FTOPのServices Usageで利
用率を確認する際に、いくつかの顧客に対してPAUが 0で表示され正しい利用状況が確認できない。
顧客の現状を正しく把握したうえでサポートしたいので、この事象を治していただきたい。

>FTOP Task Details<上で掲載されている資料を>Microsoft 365 Specialty Partner Community<で検索しても見つかりません。
※以降、下記と表現します。
>FTOP Task Details<：①
>Microsoft 365 Specialty Partner Community<：②

これまでPlaybookは①で探していました。
しかし①のドキュメントは、今後は②に集約していくと認識しています。

①にあった資料の"タスク番号"を②で検索しても資料が見つかりません。
推奨の探し方、もしくは今後も①で資料を確認すべきなのか知りたいです。

また、英語版資料がローカライズされたタイミングや既存資料が更新されたタイミングで、Heads upで全ての資料が周知されるようになっているでしょうか？
もしくは、>Playbook Task Reference List<で今後も確認していくのがいいのでしょうか？

I think that FastTrack should include the Microsoft Viva Connections, Insights, Topics and Learning as workloads within CPOR association. Is there a forecast date when this update will be made?

I would like to request for further information on customer feedback.
KB-01140  · M365 Specialty Partner (powerappsportals.com)

1. What will be the subject and sender's e-mail address?
2. Will it be sent only in English?
3. For example, if the customer exceed 15% on three workloads at once, will three emails be sent?
4. If the WL already above 15% at the time of CPOR registration, will the survey not be sent?

Thank you.