Share insights/feedback, ideas and requests related to the FRP Program.

  • 12

    CPOR Incentives - Facing lot of issues with Claim request

    Suggested by – Completed  – 1 Comments

    Dear all,

    There are lot of issues faced by us with CPOR Incentive Team. As we know that the usage percentage is calculated different between FTOP vs CPOR and Microsoft is working to integrate both,  but we have been working on a multiple cases (for the past 2 months) asking for valid claim for the workload that we have completed with the customer, still we haven't got the right response from the team. 

    Our Asks/Feedback:

    1) Once the Case has been dragged to more than a week, CPOR Incentive team can set up a joint call with Partner to understand the issue in a better way to handle and help
    2) We Partners wanted to know which backend data that CPOR team is referring to and the Team should know how FRP works as well. 
     

  • 10

    Data health for complete milestones

    Suggested by – Completed  – 2 Comments

    Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way. 

    Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. 

  • 10

    Request: tenant name included in referral email

    Suggested by – Completed  – 2 Comments

    When a FT referral email is sent to the FRP it would be helpful to have the tenant name included.  Since referral emails are allowed as the initial PoE documentation for submitting the CPOR requests, having the the tenant name would speed up the process.  This also helps when the customer does not know what their tenant name is and/or does not know what their default domain is (which happens way too frequently).  
    I propose a table in the email that could look something like this:
    FTOP record name Contoso US        
    Tenant ID 2k1wi-2cats-3d0gs-24kgld-12blah
    Tenant name contosousa.onmicrosoft.com
    Customer PoC Jo Smith (jo.smith@contoso.com
    This would be in addition to what is already in the email body.
    If emailing this information is a concern then please instruct the Gateway team in adding this information in the OSNs in FTOP.
    Any time we can get this information up front would be extremely helpful.

  • 9

    Teams Meetings, Voice and App & Solutions Active Usage Views

    Suggested by – Completed  – 0 Comments

    When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?

    So we can see where we are against Claims and help push the workload forward.

  • 7

    M365 Apps - On Hold Payments

    Suggested by – Completed  – 1 Comments

    I understand that the M365 Apps payments are on hold pending the updates to Partner Center in Q4. I am requesting 2 things:
    1. A statement of all earned milestones for the workload through the 'on-hold' period (so, for instance, if the changes go into effect in April, the on hold period would be from October through February)
    2. Commitment to pay the milestones in the same month as the Partner Center data update occurs -- we are already several months in arrears now on these earned milestones; I don't want us to have to wait an additional 45+ days for the Partner Center earnings calculations to take effect and show up in our payment.

  • 6

    Ability to be informed that other partner has submitted POE for the customer we are working with

    Suggested by – Completed  – 1 Comments

    There is an alert informing about customer association termination. However there are situations when we are still working with customer (i.e. partner sent POE with all the available workloads when they are in fact working on just a few of them) and we have to resumbit POEs for the workloads we are still working on. Therefore it would be beneficiary to have alert informing us that the POE from other partner has been submitted and we have ability to agree with customer on which workloads we are still working on and get the POE from this customer on those workloads.  

  • 6

    Requesting customer-facing documentation provided by Microsoft to explain CPOR Registrations

    Suggested by – Completed  – 6 Comments

    We would really like a customer facing web page, published by Microsoft, that explains the CPOR process to customers. CPOR registration is a difficult conversation for partners, and we would like to reference the customer with a Microsoft view of the process - since it is a Microsoft process. We’d like this to be a document that we can share with customers to help them understand what to expect when a partner files for CPOR. It should also include information around the POE process, from a customer perspective – including what accepting POE means to the customer (eg. what access this gives and doesn’t give to the partner). Having this document written from Microsoft and directed to the customer will be very helpful. Ideally it would be fairly short and simple to read for customers that want to scan it quickly to get the jist.  

  • 6

    Microsoft Edge reporting needs improvement

    Suggested by – Completed  – 1 Comments

    Dear Team,

    Currently before a month ago, we received Microsoft Edge FRP Claim Incentive. We have not had any clue on for which customers and for how many seats the claim has been shared. It only indicated the $ value alone. 

    We would need the below
    1. A clear reporting against each customer claim that is been received for the Edge workload.
    2. In FRP PowerBI dashboard, there should be an option to track the usage once the customer POE is submitted against the workload.This will help us to understand what was the Edge usage before we claimed and what we can expect as claim once we deploy remaining users. 

  • 5

    Exporting Teams Live Event Usage Report to Excel

    Suggested by – Completed  – 0 Comments

    As of today, the 'Teams live event usage' report can only be viewed in the Teams Admin Center. It would be very helpful if Microsoft can include a feature to allow the IT admin to download/export the 'Teams live event usage' to excel.

  • 5

    Daily report for Microsoft Teams Usage and User Activity

    Suggested by – Completed  – 0 Comments

    Currently, Microsoft Teams Usage and User Activity report are available for last 7 days, 30 days and 90 days. My suggestion is, much more better if we have daily data/report to be available for customer.
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