FPC Program Ideas/Suggestions

It would be nice to have some FT decks customized for Education customers, with their jargon, wording, scenarios.
Gabriel

I think it would be a great idea to include a summary or a link that takes you to a summary of what the customer is looking to do around the specific workload(s) attached in the RFA. Many times it is the Microsoft AE submitting the RFA on behalf of the customer or being proactive in trying to push adoption of the specified workloads. It would help knowing who submitted the RFA from customer side or Microsoft side, how FastTrack was pitched to the customer (many times it is pitched as hands on and services focused) and what specifically the customer is looking for in regards to guidance around the workload(s).

We're excited about Viva, but also a little worried that it will be shoehorned into the group of products that aren't fully integrated into FastTrack - which will result in lower usage. Ideally it would end up like Intune, or Sharepoint, rather than like Edge.

As FastTrack Ready Program Partner we are required to deliver services at no extra charge to our customers. Thanks to the CPOR-FRP association we get an additional incentive to cover for the services delivered under the program. 
Recently we received a notice that for one of our customers another partner claimed several workloads so we where disassociated from the customer's workloads because of this.  The other partner had contacts with the business at customer and entered an SOW for services that where not delivered (we understand this is difficult to prove). 
Our FastTrack contact at the customer declined the new association because the other partner did not deliver any of the claimed services. Unfortunately, we appear  to be no longer receiving the workload usage attribution for this customer. Since the customer will pass the 15% workload usage milestone soon, we will miss out on important FastTrack Ready Program incentives for which the work was delivered.
We have logged an incident for this over 2 months ago in order to reinstate Xylos immediately as CPOR-FRP partner for all previously associated workloads. Until now, without success. When there is a CPOR discussion between a FPR partner and a non-FRP partner the FRP partner should have the benefit of the doubt since other than non FRPs we are expected to deliver services at no cost.

 

The title says it all. It was already difficult enough with submitting support tickets that required referencing claims, but now with the new programs requiring manual submission of disputes it's even more painful. I would love to be able to see them all in one page to make searching easier (CTRL + F) but if they could at least be 100 per page that would be a very nice Quality of Life improvement!

I feel it would be helpful if FRP implemented a policy requiring all FRP Dispute statuses to be updated at least every 7 days. We have open disputes that have are not getting updated. I know this will all be moving to OCP eventually, but until it does can we please get regular updates?

We have disputes opened in January (yes, they are M365 Apps) that have not been updated since they were put "In Review" status a week later (1/13/21). I have requested updates in the tool but have not gotten a response, so we had to ask our FPM to take time out of her already busy day to chase down statuses for us. She should not have to do that for us.
It is difficult to show the value of the program to leadership when I have to tell them we didn't get paid, but I filed a dispute. Then, not being able to report on the status of those disputes or where the money is for the work we completed, makes it even more challenging.
Additionally, we have disputes that were opened over a week ago that are still sitting in a "Submitted" status.
I sincerely ask that FRP Help please put a little more effort in updating our payment disputes.

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