Share insights/feedback, ideas and requests related to the FRP Program.

  • 6

    Ability to be informed that other partner has submitted POE for the customer we are working with

    Suggested by – Completed  – 1 Comments

    There is an alert informing about customer association termination. However there are situations when we are still working with customer (i.e. partner sent POE with all the available workloads when they are in fact working on just a few of them) and we have to resumbit POEs for the workloads we are still working on. Therefore it would be beneficiary to have alert informing us that the POE from other partner has been submitted and we have ability to agree with customer on which workloads we are still working on and get the POE from this customer on those workloads.  

  • 6

    Historical usage data

    Suggested by – Needs Votes  – 1 Comments

    We'd like to be able to run historical usage data report from tenant insights in Partner Center with usage each month for all the workloads along with the date claimed.  We have visibility in partner center, but we have to go to a specific customer and then click on the graph by workload, similarly to FTOP.

  • 6

    Partner Center - CPOR Report to have a Dis-Associated List View

    Suggested by – Needs Votes  – 1 Comments

    Would it be possible to have a CPOR Report View that would show the clients that have been dis-associated?    

    With no email notifications, it is hard to identify which clients need to be re-claimed (when claim has been re-aligned when Partner 1 is delivery the Benefit)

    Submitted on Behalf of Partners.

  • 6

    Requesting customer-facing documentation provided by Microsoft to explain CPOR Registrations

    Suggested by – Completed  – 6 Comments

    We would really like a customer facing web page, published by Microsoft, that explains the CPOR process to customers. CPOR registration is a difficult conversation for partners, and we would like to reference the customer with a Microsoft view of the process - since it is a Microsoft process. We’d like this to be a document that we can share with customers to help them understand what to expect when a partner files for CPOR. It should also include information around the POE process, from a customer perspective – including what accepting POE means to the customer (eg. what access this gives and doesn’t give to the partner). Having this document written from Microsoft and directed to the customer will be very helpful. Ideally it would be fairly short and simple to read for customers that want to scan it quickly to get the jist.  

  • 6

    FRP Led Engagements with SME Support (Shadow)

    Suggested by – Needs Votes  – 1 Comments

    Idea - FRP leads the engagement with the customer around workshops, guidance etc but leverage SME to deliver workshops. Partner team would shadow / learn from the SME particularly in the advanced workload space. FRP would retain funding / incentive (or perhaps it can start as FTC-CSS then move to FRP Led) but then builds internal muscle/skill around that workload. Perhaps a partner could have 1-2 "vouchers" to use for SMEs on particular workloads?

  • 6

    Custom fields in FTOP - Services Usage report

    Suggested by – Rejected  – 0 Comments

    For our customers in FTOP, we'd like the ability to add a couple of custom fields where Partners are able to enter information specific to our organization. For example, customer IDs that is specific to our organization, region, sales rep, etc. and the ability to include that that information with the service usage report.   This would simplify the process to run targeted campaigns within our organization. 

  • 6

    Microsoft Edge reporting needs improvement

    Suggested by – Completed  – 1 Comments

    Dear Team,

    Currently before a month ago, we received Microsoft Edge FRP Claim Incentive. We have not had any clue on for which customers and for how many seats the claim has been shared. It only indicated the $ value alone. 

    We would need the below
    1. A clear reporting against each customer claim that is been received for the Edge workload.
    2. In FRP PowerBI dashboard, there should be an option to track the usage once the customer POE is submitted against the workload.This will help us to understand what was the Edge usage before we claimed and what we can expect as claim once we deploy remaining users. 

  • 5

    About the destination of the first referral email

    Suggested by – New  – 1 Comments

    Currently, the same email is sent to the user email address and FRP, but I would like you not to include the customer in the first referral email. We don't want our customers to know that we have declined support. If we decline the customer, the mail containing other FRP will be resent to the user. Customers know that we have declined. Is there a way to prevent customers from knowing their partner name?

  • 5

    Ability to reopen closed FRP tickets

    Suggested by – New  – 0 Comments

    Hello,

    I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticket

    Thanks,

    Vanitha

  • 5

    Exporting Teams Live Event Usage Report to Excel

    Suggested by – Completed  – 0 Comments

    As of today, the 'Teams live event usage' report can only be viewed in the Teams Admin Center. It would be very helpful if Microsoft can include a feature to allow the IT admin to download/export the 'Teams live event usage' to excel.
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