Share insights/feedback, ideas and requests related to the FRP Program.

  • 1

    Completed / finished customers

    Suggested by – Completed  – 1 Comments

    Hi All,

    We have many customers in which have either finished with FastTrack support / not eligible when signed up.

    We have left them assigned to us for the time being but as we have more and more of these added to the list it feels like a lot of admin especially when there is no real FTOP update.

    We would like to remove these but concerned the AU we have grown in the past will effect our over all performance so we are reluctant to do so.

    Is anyone else in this position?

    Thank

  • 4

    PSD on FRP referral emails

    Suggested by – Rejected  – 0 Comments

    FRP referral emails are supposed to be a valid, temporary PoE; however, the emails do not contain the required PSD.  Thus, making the referral emails NOT a valid PoE and they get rejected by OCP.  Almost all of our referrals are EDU and sometimes it takes weeks for the PoEs to go through all the proper approval channels (legal, compliance, etc.) before they are signed by the customer.  Since we live by the Golden Rule and start assisting our customers immediately.  We don't make them wait for the red tape, but we often face missing the threshold for incentives b/c of this.  
    How is FRP going to address this?  Will there be a new option?

  • 8

    Edit or delete CPOR claim

    Suggested by – Needs Votes  – 0 Comments

    It would be nice to have the ability to edit or delete/cancel a CPOR claim prior to approval.  Currently, once we submit a claim it cannot be edited until it has been approved.  There are times we may need to correct a claim or add additional documentation after we have submitted it.  As of current, we have to open an OCP Support ticket if changes are needed before the claim is approved.  There are times I would prefer to delete the claim and start over because it is a lot faster than waiting for the issue to be addressed via support.
    To me, it would make a lot more sense to lock a claim AFTER it has been approved not before.  This seems a little backwards to me.
     

  • 1

    Option to flag CPOR claim to not show up in FTOP

    Suggested by – Rejected  – 0 Comments

    For some CPOR claims we would like to have the option to set a flag that the claim/customer should not be moved into FTOP. Sometime we have customer where we provide services but are not providing any Fast Track services and it does not make much sense to track those customer in FTOP.

  • 1

    Add Step-up Scenario for XXS to higher Bucket in T&C for FY22

    Suggested by – Rejected  – 0 Comments

    Hello,

    We have several disputes about having a customer claimed in Bucket size XXS for a POC that is running. At time of claim the AU is over 20%.
    In the current T&C this means a FRP will not be rewarded for supporting the customer achieving milestones in higher bucket sizes after additional licenses were purchased.

    In this scenario the FRP is spending time to support the customer but will not get paid on this. This seems illogical and not fair.

    Would like other FRP experiencing similar issues to like this idea, so MSFT Program Owners can update the T&C to become eligible for the effort spend.

  • 1

    Fast Track Playbook | Error

    Suggested by – Completed  – 2 Comments

    I am trying to gain access to the task links for Microsoft Cloud App Security in the Microsoft Fast Track Playbook. However each time I click the link to get access it shows me an error.

    Task – 4207 / Task Links – MCAS Deployment Guide and Deployment Checklist.
    https://partner-docs.microsoft.com/partner-site/playbook/task-details.html#4208-mcas---configure-full-suite-e5

     

  • 6

    Ability to be informed that other partner has submitted POE for the customer we are working with

    Suggested by – Completed  – 1 Comments

    There is an alert informing about customer association termination. However there are situations when we are still working with customer (i.e. partner sent POE with all the available workloads when they are in fact working on just a few of them) and we have to resumbit POEs for the workloads we are still working on. Therefore it would be beneficiary to have alert informing us that the POE from other partner has been submitted and we have ability to agree with customer on which workloads we are still working on and get the POE from this customer on those workloads.  

  • 3

    Notification message if claim is lost

    Suggested by – Completed  – 0 Comments

    We did see that we are lost some workloads in OSU to another non-FRP partner that were approved claims for our organisation.

    We would expect that we would have receive a message that another partner is claiming so we could proof our engagement. As we never got such message, we were surprised.
    We would like to know if other partners also experience this kind of issues, so MSFT could improve the process of communication.

  • 3

    Paid available units not showing because of invoice?

    Suggested by – Needs Votes  – 1 Comments

    Hi!
    It's a known issue, I know...
    But the paid available units and the time it takes to show - that's horrible!
    We have a customer with around 200 seats of M365 E3, they signed an EA in March 31st, 1200 M365 E3 seats.
    It doesn't show in the portal due to the reason that the invoice has not yet been paid.
    Now - I happen to be the one person in the company to centralize everything that is Microsoft-ish, I know the invoice has been fully paid in Mid-May.
    Having a ping-pong support emails going with the PartnerCenter incentive support about whether it has been paid or not, while I know it has been fully paid.

    What's up with that?
    Someone should shake that OCP team, make things to smoother & flawless.
    It just looks like they make everything difficult for no real reasons.
    It has been easier when OCP wasn't involved...

    Thanks for hearing me out, hope we have something new around this.

    Avi

  • 1

    Skype to Teams Transition Overview {Playbookの資料が表示できない}

    Suggested by – Rejected  – 1 Comments

    FastTrack Ready Partner Hub上のPlaybookの下記資料をクリックするとエラー表示になり、ファイルが閲覧できません。
    FrP側で表示できない場合、ファイルがそもそもないのか、FrPのみ表示できないのか判断が付かないため、分かるようにしていただきたいです。
    ※FPMの方は閲覧できるそうで、資料自体は共有いただきました。

    ■対象ファイル：Skype to Teams Transition Overview
    ■エラーメッセージ：このページは現在機能していません
    fasttrack-docs.microsoft.com では現在、この要求を処理できません。
    HTTP ERROR 500
Please sign in to provide feedback in this idea forum.

Search Ideas