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Unclaimed and Milestone Opportunity
Suggested by – Completed – 2 Comments
Within Power BI - Unclaimed and Milestone Opportunity tab can you please add customers TPID? -
PartnerCenterで申請したclaimの通知について
Suggested by – Needs Votes – 1 Comments
PartnerCenterで申請したclaimの通知(承認/拒否/アクション要求、等)が申請者のみにしか通知されません。何かの都合で申請者がメールを受け取れない場合(退職等)、その後のclaimの通知はPartner Centerのステータスを確認するしか方法がなく、見落とす可能性があります。
claimの通知の送付先をグループアドレス等に設定できる様、改善を希望します。 -
FRP Help Support emails are too vauge
Suggested by – New – 1 Comments
When a ticket is created in FRP Help an email is received by the submitter:
Subject: We have received your Submission
Body: We've Received your submission: CAS XXXXXXXX
Similarly to tickets opened with Partner Center Support, the email is not helpful in identifying what the support ticket is about. It should be relatively easy to add the title and body to the email to avoid having to click a button just to see what the ticket is about. -
Data Health on FTOP Reporting
Suggested by – New – 1 Comments
As per my knowledge on November 2021 "Overall Status" was not required to be updated anymore. Could you take it out from Data Health indicator so that it wont reflected on the overall equation of data health compliance score? -
About the destination of the first referral email
Suggested by – New – 1 Comments
Currently, the same email is sent to the user email address and FRP, but I would like you not to include the customer in the first referral email. We don't want our customers to know that we have declined support. If we decline the customer, the mail containing other FRP will be resent to the user. Customers know that we have declined. Is there a way to prevent customers from knowing their partner name? -
Incentive Opportunity export
Suggested by – Needs Votes – 1 Comments
When exporting the list of tenant details, the export does not contain the incentive opportunities collumn, while this collumm is available in the view. It would be helpful to have this Incentive Potential collumm in the export as well. -
Deployment Voucher - Customer Eligibility
Suggested by – Completed – 2 Comments
I would like to bring up some perspective about the Deployment Voucher Offer that I think it is important to have as Microsoft work on the T&Cs as well as a definition of customer eligibility. Since the guidelines mention Commercial customers, I wanted to suggest that it should include government customers too. Let me try to explain why. We have served several customers last year with the deployment vouchers, taking them from not having the licenses to full utilization of the acquired licenses (the primary example of that would be X customer - ~7,000 seats). And we continue on engaged with this customer working on advancing them even more with Azure workloads. Now, the following opportunities are in the pipeline for E5: • Y customer (19,000 users) • Z customer l (4,000 users) • L customer (800 users) These customers are in Brazil, and they are government agencies. The challenge is that they have a long and bureaucratic process for running an RFP, they are now in the process of making the license acquisitions, but it can take them months, and in some cases years to run another RFP for services. There had been cases where they have purchased licenses and never implemented anything until the licensing contract was already expired. The Deployment Offer had allowed us to jump in right after the acquisition of the licenses and ensure that these licenses were going to be deployed and utilized. Which in turn helps to justify the ROI of the investment they have made at Microsoft and improves Microsoft’s position at renewal time. The Microsoft Account Team we are working within Brazil includes Luciano Lourenço, Fábio Gaspar, and Andre Toledo. Please, feel free to reach out to them if you would like, they will probably have a lot more customers on the radar than the ones I am sharing with you. And the Deployment offer might actually be the justification these government organizations might find to make a license acquisition sooner rather than later. We are looking forward to hearing back from you! -
Add the name of the person that made the OSU-M365 claim in that export of Claim Data
Suggested by – Needs Votes – 1 Comments
In Partner Center OSU-M365 - Incentives - Customer Association, there is the option to export the Claim Data.
Would it be possible to add the name of the person that made the OSU-M365 claim in that export of Claim Data? -
Customer not using workload but usage is over threshold - expection?
Suggested by – Completed – 2 Comments
Hi All,
We are seeing a lot of customer where automatic enrolment of Intune devices via AD are increasing usage for the workload meaning we arent eligible for the incentive & the customer isn't actively using the workload.
Would there every be the opportunity for an incentive to be reinstated for a scenario like the below when a partner isnt eligible for the incentive on below but the customer clearly isnt using the workload at all?
Its frustrating for us as the customer its really needing support and it’s another one with no incentive for us!
FPC Program Ideas/Suggestions
Share insights/feedback, ideas and requests related to the FRP Program.
