Share insights/feedback, ideas and requests related to the FRP Program.

  • 4

    Is it possible to remove the maximum four workloads limits for per POE?

    Suggested by – Completed  – 1 Comments

    When submitting SOW/POE for CPOR association, customers sometimes feel uncomfortable to sign several SOW/POE with same contents with the only differences in the ticked workloads. Is it necessary to have the maximum of four workloads for per SOW/POE, any possibilities to remove this limit? 

  • 15

    Can we have a search bar on the customer associations tab?

    Suggested by – Accepted  – 3 Comments

    Having a search bar on the customer associations tab on Partner Center can really help the FRPs search submitted claims by - claim ID/ customer domain name. Currently the only way to retrieve a past claim details is to export the entire claims record. Through this search bar, we as a FRP, can get more granular with our search for a particular claim.

  • 3

    Tracking usage or flagging tenants below 150 entitlements

    Suggested by – Completed  – 3 Comments

    We'd like to flag or not have OSU start tracking the usage for entitlements that have less than 150 entitlements (requirement). For example, if a customer 1000 seat customer has 10 licenses of EMS E3 and they are testing Intune and they deploy the 10 entitlements, the usage will be 100% and we would NOT be eligible for any incentives when the usage is already at 100% and we submit a CPOR claim. This is common especially with CSP customers who do not want to invest in the cost of the entire license cost while they are testing.  It's challenging to track to watch when the customer will make the rest of the license purchase when you have hundreds of customers. Changing the tracking of customers with less than 150 entitlements will allow partners to assist customers with less than the 150 requirement with the intent to purchase more after testing is complete. 
     

  • 6

    Data Health for Entitlement Status

    Suggested by – Accepted  – 2 Comments

    We've come across many examples where customers are fully deployed on a workload (such as Exchange at 99%), but when they are added to FTOP, the entitlement status is reflecting "Status Unknown" and we're having to update it to "In progress" to have it not show up on the non-compliance report. For workloads with active usage over 60%, it should automatically reflect as a new status "Adoption" and not "Status Unknown."  This is a lot of extra administrative work to update the entitlement status.  

  • 1

    Partner support cannot make a new case

    Suggested by – Completed  – 0 Comments

    Partner support area has no way for me to create a new case. Please tell me how to make a new case. 

  • 5

    Exporting Teams Live Event Usage Report to Excel

    Suggested by – Completed  – 1 Comments

    As of today, the 'Teams live event usage' report can only be viewed in the Teams Admin Center. It would be very helpful if Microsoft can include a feature to allow the IT admin to download/export the 'Teams live event usage' to excel.

  • 5

    Daily report for Microsoft Teams Usage and User Activity

    Suggested by – Completed  – 0 Comments

    Currently, Microsoft Teams Usage and User Activity report are available for last 7 days, 30 days and 90 days. My suggestion is, much more better if we have daily data/report to be available for customer.

  • 2

    Add PAU@claim + AU@claim to tenant insight at PartnerCenter if you export the XLS, pls

    Suggested by – Accepted  – 1 Comments

    Hi team,

    just add two fields to the report, pls:
     
    Tenant ID Claim ID Tenant Tenant tags Workload Workload tags Usage % Monthly active users Paid available units Potential earnings Size Recommended actions Date associated

    add

    PAU at date of claim
    AU at date of claim

    Thanks.

  • 1

    S2500ではないユーザフォロー (Visibility of non-S2500 customers to MS sales teams)

    Suggested by – Completed  – 0 Comments

    Translation provided by FPM Tamami Mitani
     

    The FRP would like MS account team to know which FRP are engaged with their customers so that they won’t ask non-FRP partners to support their customers.

    It seems there have been cases where MS Sales introduced non-FRP partners to their users who the FRP claimed CPOR for.

    I think the point is we need to raise FRP awareness internally and provide those kind of information with sales team.

    Also we have to recommend the FRP should reach out account team proactively with utilizing contacts information in FTOP.



    S2500のユーザはSMEやMWAと情報共有等することができています。
    S2500ではないユーザは、SMEやMWAがいません。
    また、S2500ではないユーザは、MS営業はFRPがアサインされているかどうかも知りません。
    そのため、FRP登録したユーザに対して、MS営業がFRP以外のパートナーを紹介するケースが出ています。
    S2500ではないユーザに対してFRPが登録されている情報を、
    貴社営業と共有する仕組みを検討ください。
    FRP登録したメリットがなくなるのは残念です。

  • 3

    Pending Payment / query

    Suggested by – Needs Votes  – 0 Comments

    HI All,

    For FastTrack ready payments on Home Page - FastTrack Ready Support there is an option to query payments if you believe you have hit the milestones.

    When raising a ticket in the PC for CPOR payments they don't confirm if OSU has been hit.

    Would it be possible to get the same type of format for OSU CPOR payments so we can forecast easier?
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