Share insights/feedback, ideas and requests related to the FRP Program.

  • 5

    Exporting Teams Live Event Usage Report to Excel

    Suggested by – Completed  – 0 Comments

    As of today, the 'Teams live event usage' report can only be viewed in the Teams Admin Center. It would be very helpful if Microsoft can include a feature to allow the IT admin to download/export the 'Teams live event usage' to excel.

  • 5

    Daily report for Microsoft Teams Usage and User Activity

    Suggested by – Completed  – 0 Comments

    Currently, Microsoft Teams Usage and User Activity report are available for last 7 days, 30 days and 90 days. My suggestion is, much more better if we have daily data/report to be available for customer.

  • 2

    Add PAU@claim + AU@claim to tenant insight at PartnerCenter if you export the XLS, pls

    Suggested by – Accepted  – 1 Comments

    Hi team,

    just add two fields to the report, pls:
     
    Tenant ID Claim ID Tenant Tenant tags Workload Workload tags Usage % Monthly active users Paid available units Potential earnings Size Recommended actions Date associated

    add

    PAU at date of claim
    AU at date of claim

    Thanks.

  • 1

    S2500ではないユーザフォロー (Visibility of non-S2500 customers to MS sales teams)

    Suggested by – Completed  – 0 Comments

    Translation provided by FPM Tamami Mitani
     

    The FRP would like MS account team to know which FRP are engaged with their customers so that they won’t ask non-FRP partners to support their customers.

    It seems there have been cases where MS Sales introduced non-FRP partners to their users who the FRP claimed CPOR for.

    I think the point is we need to raise FRP awareness internally and provide those kind of information with sales team.

    Also we have to recommend the FRP should reach out account team proactively with utilizing contacts information in FTOP.



    S2500のユーザはSMEやMWAと情報共有等することができています。
    S2500ではないユーザは、SMEやMWAがいません。
    また、S2500ではないユーザは、MS営業はFRPがアサインされているかどうかも知りません。
    そのため、FRP登録したユーザに対して、MS営業がFRP以外のパートナーを紹介するケースが出ています。
    S2500ではないユーザに対してFRPが登録されている情報を、
    貴社営業と共有する仕組みを検討ください。
    FRP登録したメリットがなくなるのは残念です。

  • 3

    Pending Payment / query

    Suggested by – Needs Votes  – 0 Comments

    HI All,

    For FastTrack ready payments on Home Page - FastTrack Ready Support there is an option to query payments if you believe you have hit the milestones.

    When raising a ticket in the PC for CPOR payments they don't confirm if OSU has been hit.

    Would it be possible to get the same type of format for OSU CPOR payments so we can forecast easier?

  • 1

    Completed / finished customers

    Suggested by – Completed  – 1 Comments

    Hi All,

    We have many customers in which have either finished with FastTrack support / not eligible when signed up.

    We have left them assigned to us for the time being but as we have more and more of these added to the list it feels like a lot of admin especially when there is no real FTOP update.

    We would like to remove these but concerned the AU we have grown in the past will effect our over all performance so we are reluctant to do so.

    Is anyone else in this position?

    Thank

  • 4

    PSD on FRP referral emails

    Suggested by – Rejected  – 0 Comments

    FRP referral emails are supposed to be a valid, temporary PoE; however, the emails do not contain the required PSD.  Thus, making the referral emails NOT a valid PoE and they get rejected by OCP.  Almost all of our referrals are EDU and sometimes it takes weeks for the PoEs to go through all the proper approval channels (legal, compliance, etc.) before they are signed by the customer.  Since we live by the Golden Rule and start assisting our customers immediately.  We don't make them wait for the red tape, but we often face missing the threshold for incentives b/c of this.  
    How is FRP going to address this?  Will there be a new option?

  • 8

    Edit or delete CPOR claim

    Suggested by – Needs Votes  – 0 Comments

    It would be nice to have the ability to edit or delete/cancel a CPOR claim prior to approval.  Currently, once we submit a claim it cannot be edited until it has been approved.  There are times we may need to correct a claim or add additional documentation after we have submitted it.  As of current, we have to open an OCP Support ticket if changes are needed before the claim is approved.  There are times I would prefer to delete the claim and start over because it is a lot faster than waiting for the issue to be addressed via support.
    To me, it would make a lot more sense to lock a claim AFTER it has been approved not before.  This seems a little backwards to me.
     

  • 1

    Option to flag CPOR claim to not show up in FTOP

    Suggested by – Rejected  – 0 Comments

    For some CPOR claims we would like to have the option to set a flag that the claim/customer should not be moved into FTOP. Sometime we have customer where we provide services but are not providing any Fast Track services and it does not make much sense to track those customer in FTOP.

  • 1

    Add Step-up Scenario for XXS to higher Bucket in T&C for FY22

    Suggested by – Rejected  – 0 Comments

    Hello,

    We have several disputes about having a customer claimed in Bucket size XXS for a POC that is running. At time of claim the AU is over 20%.
    In the current T&C this means a FRP will not be rewarded for supporting the customer achieving milestones in higher bucket sizes after additional licenses were purchased.

    In this scenario the FRP is spending time to support the customer but will not get paid on this. This seems illogical and not fair.

    Would like other FRP experiencing similar issues to like this idea, so MSFT Program Owners can update the T&C to become eligible for the effort spend.
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