Share insights/feedback, ideas and requests related to the FRP Program.
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Requesting customer-facing documentation provided by Microsoft to explain CPOR Registrations
Suggested by – Completed – 6 Comments
We would really like a customer facing web page, published by Microsoft, that explains the CPOR process to customers. CPOR registration is a difficult conversation for partners, and we would like to reference the customer with a Microsoft view of the process - since it is a Microsoft process. We’d like this to be a document that we can share with customers to help them understand what to expect when a partner files for CPOR. It should also include information around the POE process, from a customer perspective – including what accepting POE means to the customer (eg. what access this gives and doesn’t give to the partner). Having this document written from Microsoft and directed to the customer will be very helpful. Ideally it would be fairly short and simple to read for customers that want to scan it quickly to get the jist. -
Viva
Suggested by – Completed – 1 Comments
We're excited about Viva, but also a little worried that it will be shoehorned into the group of products that aren't fully integrated into FastTrack - which will result in lower usage. Ideally it would end up like Intune, or Sharepoint, rather than like Edge. -
PowerApps
Suggested by – Rejected – 0 Comments
Now that PowerApps are increasingly being used at customers - we'd love to see them added to the FastTrack benefit - especially for customers just getting started with the Power Platform. -
FRP Led Engagements with SME Support (Shadow)
Suggested by – Needs Votes – 1 Comments
Idea - FRP leads the engagement with the customer around workshops, guidance etc but leverage SME to deliver workshops. Partner team would shadow / learn from the SME particularly in the advanced workload space. FRP would retain funding / incentive (or perhaps it can start as FTC-CSS then move to FRP Led) but then builds internal muscle/skill around that workload. Perhaps a partner could have 1-2 "vouchers" to use for SMEs on particular workloads? -
Multiple partner workload association for customers working with different partners in local areas
Suggested by – Completed – 0 Comments
In approx. 10% of the cases we get a notification of customer disassociation due to another partner claim for the same workload.
When we take a closer look at the impacted accounts we notice that:
- the accounts all have one global tenant ID;
- the accounts are active in several countries/global regions;
- the accounts don't work with a global deployment partner;
- the accounts work with several local partners depending on the region;
- the accounts deploy workloads at different speed.
In Azure it is possible to have multiple partners.
Why couldn't there be a similar solution to associate multiple partners when a customer is working with several local partners depending on the region?
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CPOR申請における同意書および資料の英語訳は必要なのでしょうか？
Suggested by – Completed – 0 Comments
CPOR申請が他パートナーからも同様の申請があったとの連絡いただいた際、下記のコメントをいただきましたが、日本の方に対して資料を全て英訳しする必要がなぜあるのでしょうか？
【事務局コメント】
申請頂きました本件に対して、他のパートナー様からも同製品/ワークロードの申請がございます。
本社の審査部門にて審査いたしますので、同意書および資料の英訳版を14日以内にご提出ください。
【CPOR申請】
ID: 1168652
件名:国立研究開発法人産業技術総合研究所様向けMicrosoft 365導入支援(FastTrack)TEAMS PLATFORM再申請 -
FastTrack Ready Program Partner priority on CPOR
Suggested by – Completed – 0 Comments
As FastTrack Ready Program Partner we are required to deliver services at no extra charge to our customers. Thanks to the CPOR-FRP association we get an additional incentive to cover for the services delivered under the program.
Recently we received a notice that for one of our customers another partner claimed several workloads so we where disassociated from the customer's workloads because of this. The other partner had contacts with the business at customer and entered an SOW for services that where not delivered (we understand this is difficult to prove).
Our FastTrack contact at the customer declined the new association because the other partner did not deliver any of the claimed services. Unfortunately, we appear to be no longer receiving the workload usage attribution for this customer. Since the customer will pass the 15% workload usage milestone soon, we will miss out on important FastTrack Ready Program incentives for which the work was delivered.
We have logged an incident for this over 2 months ago in order to reinstate Xylos immediately as CPOR-FRP partner for all previously associated workloads. Until now, without success. When there is a CPOR discussion between a FPR partner and a non-FRP partner the FRP partner should have the benefit of the doubt since other than non FRPs we are expected to deliver services at no cost.
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Edge Incentive registrations has a redundant process
Suggested by – Completed – 0 Comments
The current process is you go to a website and fill in the customer information and the FRP information. After that the part that I do not understand, and it honestly seems like redundant work, is you have to fill out a form with the exact same information and mail it in to a specific email address.
I feel like the website that we filled in the information on in the first place should have a background process to fulfill this email portion of the process. Can you fix this process so it is more efficient?
Thanks,
JD
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Data health - new FTOP report and update cycles
Suggested by – Accepted – 2 Comments
It would be great to add information about the update cycles and the last updated timestamp to the reporting - especially with regards to data health.
It is sometimes hard to figure out how up to date the reporting data is. -
PBI report - Performance by Usage Milestone tab - bucket size field
Suggested by – Completed – 0 Comments
I love that we have additional fields (QE/AE/AU at time of claim) and we have the new workloads (MIP, Teams Meetings, etc.) in the Performance by Usage Milestone tab!! However...... I would like to request we add the bucket size back to this report please. The Bucket Size field is quite useful for quickly identifying incentive amounts and forecasting.