Dear all,

In order to claim a customer workload, we submit the POE after getting customer signature. The POE approval from CPOR team comes within 4 to 5 business days. But the Problem we are facing is that once the CPOR POE is accepted, it takes 3 to 4 business days to reflect in FRP PowerBI dashboard and it takes more than 10 plus days (sometimes even more days) to reflect in the CPOR dashboard with usage. 

 

Dear all,

There are lot of issues faced by us with CPOR Incentive Team. As we know that the usage percentage is calculated different between FTOP vs CPOR and Microsoft is working to integrate both,  but we have been working on a multiple cases (for the past 2 months) asking for valid claim for the workload that we have completed with the customer, still we haven't got the right response from the team. 

Our Asks/Feedback:

1) Once the Case has been dragged to more than a week, CPOR Incentive team can set up a joint call with Partner to understand the issue in a better way to handle and help
2) We Partners wanted to know which backend data that CPOR team is referring to and the Team should know how FRP works as well. 
 

When a FT referral email is sent to the FRP it would be helpful to have the tenant name included.  Since referral emails are allowed as the initial PoE documentation for submitting the CPOR requests, having the the tenant name would speed up the process.  This also helps when the customer does not know what their tenant name is and/or does not know what their default domain is (which happens way too frequently).  
I propose a table in the email that could look something like this:

FTOP record name	Contoso US
Tenant ID	2k1wi-2cats-3d0gs-24kgld-12blah
Tenant name	contosousa.onmicrosoft.com
Customer PoC	Jo Smith (jo.smith@contoso.com

This would be in addition to what is already in the email body.
If emailing this information is a concern then please instruct the Gateway team in adding this information in the OSNs in FTOP.
Any time we can get this information up front would be extremely helpful.

I have some customers that have self deployed and have already achieved 80% or more on some workloads. In order for our company to be a Value Added Service provider I would like for us to be their first point of contact for all issues in M365. 
Currently if I want to register all the other workloads that are already 80% or more, I have to provide a signed POE or SOW, then a schedule, then more paperwork that may or may not be rejected. This is all time that we have to spend a company resource on instead of upselling. 
If the workload is over 40%, we won't get any commission or incentive, so make it easier to register.
If we register all their workloads the added value to the customer is 
1. It means the customer can easily use the remote guidance feature of FT
2. It puts our company in a really good position to upsell to E5  because there is no other vendor in the picture.
3. If all their solutions have top level support, they will not look at Google or other providers. 

The new POE for has a lot of boxes to check. Some of the boxes seem to overlap each other. 
For example what is the difference in Remote Guidance and Customer support?