The customer name needs to be included in the Disassociation Email.  Including the claim number only means that you have to click into Partner Center to see what was disassociated and completely removes any hope of searching your email box for what has happened with a particular customer.  And since the disassociations don't get written into the notes of the claim, the email is the only way to follow what has happened with the individual workloads.  

Previous Post on Yammer:

We thought we should share this with the rest of the partner community. We have raised a ticket in relation to this issue with FRPhelp and the data and Tools team is reviewing the following.

We have found that the S2500 customers are being identified or tracked using TPID. The problem is in a scenario where multiple customers share the same TPID, all of these customers are being flagged as S2500 customer. For example, we currently have one S2500 customer in an industry vertical and as it shares the same TPID with 15 other tenants, they are all being flagged as an S2500. We have reached out to most of the accounts team and got confirmation from them that not all of them are considered S2500 customers, rather the parent tenant is the S2500 customer.

We know we are not being measured on this currently, however, the non S2500 customers are skewing the data health results and also creating a bit of confusion on who the actual S2500 customers. In our opinion, FTOP should not be flagging child tenants of S2500 customers as a 'S2500' customer.

For our customers in FTOP, we'd like the ability to add a couple of custom fields where Partners are able to enter information specific to our organization. For example, customer IDs that is specific to our organization, region, sales rep, etc. and the ability to include that that information with the service usage report.   This would simplify the process to run targeted campaigns within our organization. 

I feel it would be helpful if FRP implemented a policy requiring all FRP Dispute statuses to be updated at least every 7 days. We have open disputes that have are not getting updated. I know this will all be moving to OCP eventually, but until it does can we please get regular updates?

We have disputes opened in January (yes, they are M365 Apps) that have not been updated since they were put "In Review" status a week later (1/13/21). I have requested updates in the tool but have not gotten a response, so we had to ask our FPM to take time out of her already busy day to chase down statuses for us. She should not have to do that for us.
It is difficult to show the value of the program to leadership when I have to tell them we didn't get paid, but I filed a dispute. Then, not being able to report on the status of those disputes or where the money is for the work we completed, makes it even more challenging.
Additionally, we have disputes that were opened over a week ago that are still sitting in a "Submitted" status.
I sincerely ask that FRP Help please put a little more effort in updating our payment disputes.

Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way. 

Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. 

All

So, as part of a green initiative and also to help get the programme running better, I was thinking that with a little code (possibly PowerApp), Microsoft could create an electronic version of the POE form and include e-signatures from the customer as part of the process flow.

At present, I know we have a form that is emailed to the customer, they complete it, ticking boxes and filling in information (this could all be lookup based), before either signing a printed and scanned version of the form, that we then upload back to you as our Proof.

So, create a powerApp, link it to your MPN, add a search facility (like Accelerator's) and create a simple click and slide option menu.  E-signature and automatic approval would speed up the whole process and make it simple, with NO disputes.

Options!?

When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?

So we can see where we are against Claims and help push the workload forward.

With the goal of EOM to have MAM policies in use, can we eliminate the need for Intune and Exchange claims.  The effort to get a client to implement MAM is above and beyond Intune or EXO and requires additional focused effort.  In many cases we may not have claims for EXO or Intune with a client. For example, when we migrated to CPOR under our new FPM's guidance we didn't migrate any Exchange claims past 40% so as it is, there is no gain to us to pursue EOM with those clients.  Another example is we have clients that had an initial FRP and our now working with us.  While they have passed 40% in Intune, they are not using MAM.  My ask is to simplify this claim so we can focus on having a MAM policy put in place.  Why does it need to include the other claims which already have payouts.  Can we just be paid for meeting the EOM requirements without the other claims? 

Dear Team,

Currently before a month ago, we received Microsoft Edge FRP Claim Incentive. We have not had any clue on for which customers and for how many seats the claim has been shared. It only indicated the $ value alone. 

We would need the below
1. A clear reporting against each customer claim that is been received for the Edge workload.
2. In FRP PowerBI dashboard, there should be an option to track the usage once the customer POE is submitted against the workload.This will help us to understand what was the Edge usage before we claimed and what we can expect as claim once we deploy remaining users. 

Dear all,

Currently, We understand that there are collaterals (Emailers, Posters etc) for Azure AD Premium rollouts and Intune rollouts.

But, for Azure Information Protection - Required Customer Facing communication emailers, Posters, templates etc which is currently not available in the FastTrack Resource hub.