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Progressive Self Learning /Technical & Behavioral Skills - Training effectiveness

The flow generates a unique partial URL for the idea, updates the idea record with this partial URL, and combines all parts to form the final portal URL.

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AI Business Solutions & Security Insights is your data-rich hub for partner success—bringing together actionable leads, data insights, and incentive performance in one place.

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Share insights, feedback, ideas and requests related to your experience with Microsoft products and/or your experience as a member of this community.

Share insights, feedback, ideas and requests related to your experience with Microsoft products and/or your experience as a member of this community.

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Idea creation method test case aug 2925944

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This is my test idea!

Testing the idea functionality Aug2825

Well, it's Tuesday. 

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Here's the description of the idea! Tiny text!

The new idea modal is weird, and description text is really small. Also, why is it labeled "subject"

I would like to have incentives back please 

Testing that the new Idea automation works. I should receive an email (from v-brwyrick@microsoft.com since it's set up for this environment) confirming my new Idea.

The ideas details page is pretty wonky. Alignment is weird, it is tough to read. It should be made to be more engaging.

Suggestion for next event - Explore presenting slides via PowerPoint Live in the meeting so that the links in the slides are clickable for the audience. Something I learned when conducting webinars

We find ourselves more often than not educating the Microsoft Field sellers on the MWDO (voucher) program - They have historically not all been aware and they don't attach it to the MSX opportunity, resulting in an RFA, with no funding post-sale.

Have you begun measuring how many dynamic/prioritized customers have an FRP attached vs. how many do not? Might that become a measured outcome of success in the future?

Any plans to better educate the Microsoft sellers on the FastTrack benefit? Many times we encounter sellers proposing FastTrack to customers and overselling what is actually in scope for the benefit.

Difficulty in reaching Deployment Vouchers and customers not using them. Suggest that the referral team engages with customers to ensure voucher usage and explore converting unused vouchers into referrals.

Referral team does a poor job differentiating between FastTrack referral and Standard referrals. I have received a FastTrack referral that clearly stated in the case history "not a FastTrack assistance".

The requirement of 1000 Copilot-eligible licenses for the FastTrack Copilot campaign is still too high, especially compared to the eligibility for MCI Copilot workshops. It's hard to promote FastTrack’s exclusive Copilot offers because most buyers are still testing the product and are unlikely to commit to purchasing 1000+ licenses. Why hasn’t this been reviewed and adjusted, especially with many partners expressing concerns?

The first slide of this call mentioned that AI Transformation would be a key focus for FY25, but we haven't received any information on that or on Copilot. Will this be covered in another call? How do we prepare in time for any new campaigns that may come in that space?

Feedback was given on the need to better educate Customer Success Managers (CSMs) in Japan about the Voucher Program, as there was only one engagement last fiscal year. The problem is the lack of awareness among CSMs. The impact of not addressing this is low engagement in the program. To measure the impact, Microsoft could track the increase in CSMs’ knowledge and subsequent engagements by region.

Here's an example of an idea keyed from PRM vs the FPC Portal

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Confirming if this shows up right away. 

In the ever-evolving landscape of technology and partnership development, certain initiatives stand out for their innovative approach and substantial impact on business dynamics. The FPC portal represents such an initiative, marked by original and forward-thinking ideas that have laid the foundation for a project becoming a cornerstone of collaboration between Microsoft and its partners. This groundbreaking tool has transformed the way Microsoft engages with its partners. It's not just a platform; it's a conduit for fostering deep, meaningful collaborations that drive mutual growth and success. By leveraging the innovative portal, partners have found a streamlined path to accessing resources, sharing insights, and capitalizing on opportunities that were previously untapped. The contribution to this project goes beyond just the creation of a tool; it's about envisioning a future where Microsoft and its partners grow together, breaking new ground and exploring untapped markets. The FPC portal stands as a testament to what can be achieved when original ideas are executed with precision and a deep understanding of the needs of both Microsoft and its partners. This initiative is driving engagement, facilitating seamless cooperation, and paving the way for future growth, setting a new standard for how tech giants and their partners can collaborate more effectively.

Update the Ideas forum to present consistent fonts for improved visibility.

It would be great if our FPMs could have the same view in the FPC portal as partner team members.

Jason Solo Test

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This is the description

Boopityboopityboop. The cat went up the boop. He booped his boop and when he booped he went boopity boopity boop. BOOP!

Can we get more of these file cabinet drawers? Mine had a cat in it. I named her "Aqua".

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Fäbulous Idea No.1 - Test!!

In the following article, there's a super heavy workaround for EDU tenants that's displayed when you expand the "IMPORTANT! Special Process to Earn Incentives for EDU Workloads Claimed at 100% AU" section.  This is a labor intensive process for partners and needs to be fixed.  Can we prioritize work to permanently address this and remove the need for this workaround for EDU customers?KB-01109  · M365 Specialty Partner (powerappsportals.com)

Data health seems to be affected when usage drops even after a milestone has been reached (perhaps client purchased more entitlements). It would be nice if this could be controlled in some way. Example: recently a client was on track and had passed 15% milestone, but then purchased an additional ~200 entitlements which dropped the usage percentage. Its not easy to see if/when they had hit that milestone, and now it remains as additional work in data health. 

The customer name needs to be included in the Disassociation Email.  Including the claim number only means that you have to click into Partner Center to see what was disassociated and completely removes any hope of searching your email box for what has happened with a particular customer.  And since the disassociations don't get written into the notes of the claim, the email is the only way to follow what has happened with the individual workloads.  

The title says it all. It was already difficult enough with submitting support tickets that required referencing claims, but now with the new programs requiring manual submission of disputes it's even more painful. I would love to be able to see them all in one page to make searching easier (CTRL + F) but if they could at least be 100 per page that would be a very nice Quality of Life improvement!

My feedback is for the Microsoft FastTrack Ready Program> Windows 11 Deployment Incentive Program.FastTrack team has announced that a suitable Telemetry tool is coming to use to get the necessary customer background information for the Windows 11 Deployment. The tool would provide us, as Partners, a way to identify potential customers to whom we would recommend the program.We have an example from this week.We presented the incentive program to our eligible customer. The telemetry surveys were based on information obtained from the customer's environment. We spent a lot of time on this topic from our internal stakeholders and also from the client side.After Claim Submission, we were notified of the rejection of our claim with the conclusion: "After reviewing the customer details, we are unable to approve your request as this customer was already over the Windows 11 MAD activation threshold for this program at the time the claim was submitted. "If we had the telemetry tool at our disposal, we could pre-empt potential customers for whom the incentive support would be worthwhile. This would save everyones time in this topic.

Hello, I'm very much interested in trying to automate the process of exporting data from FTOP. For example I'd like to be able to connect it to an excel or a Access DB or even a LOB app that might connect sales, the data from the clients and FT Managers. This way I could generate alerts when different thresholds are met (i.e usage, new workloads, etc...)Is there a way to do this? Thank you kindly!

It would be great to connect forecast dates in FTOP to the related incentives. For example if you have forecasted June for a customer to get 40% usage on Intune, it will show the related incentive amount for that date in June. In that way we can forecast our total revenue for the upcoming months.

Dear Team,I share my feedback about the recent announcement on Yammer regarding Microsoft Viva incentives for FRP.I believe eligilbity criteria are too restrictive for customer and thus FRP to assit their customers; In particular the 150 Viva Insights licenses requirement to be eligible to the Microsoft Connections incentive whereas Connections is the only Viva module fully included in existing Office 365 plans.Among our 115 FastTrack customers, none (to my knowledge) purchase any of Microsoft Viva paid modules today so these new Viva FRP incentives don't create any new partner opportunity for us.Despites, we're assisting some customers within FastTrack benefits to deploy and adopt Viva Connections module and features of Viva Learning and Viva Insights which are included in Office 365 plans and don't require to purchase the add-on license.Alban 

As of today, the 'Teams live event usage' report can only be viewed in the Teams Admin Center. It would be very helpful if Microsoft can include a feature to allow the IT admin to download/export the 'Teams live event usage' to excel.

Partner support area has no way for me to create a new case. Please tell me how to make a new case. 

We've come across many examples where customers are fully deployed on a workload (such as Exchange at 99%), but when they are added to FTOP, the entitlement status is reflecting "Status Unknown" and we're having to update it to "In progress" to have it not show up on the non-compliance report. For workloads with active usage over 60%, it should automatically reflect as a new status "Adoption" and not "Status Unknown."  This is a lot of extra administrative work to update the entitlement status.  

When submitting SOW/POE for CPOR association, customers sometimes feel uncomfortable to sign several SOW/POE with same contents with the only differences in the ticked workloads. Is it necessary to have the maximum of four workloads for per SOW/POE, any possibilities to remove this limit? 

As lots workloads have officially changed the name to new workload name, could you please also change the names in Partner Center for them? Every time when we - partners are trying to submit CPOR association requests, or checking claim status in Partner Center, the old display names are really really confused. For example, Azure Advanced Threat Protection, which should be Microsoft Defender for Identity now, still using the old display name. This is confusing...

[Translated]When a customer has an MPSA contract, only MAUs are shown on PartnerCenter/FTOP, and PAUs don’t count.I understand that PAUs are not viewed for MPSA contract as it is not eligible for incentives; on the other hand, I do not understand why we still can submit a claim via CPOR. Therefore, we suggest any submission by the customer with MPSA contact should not be allowed.Also, I hear that Microsoft Cloud Accelerator Nomination is determined based on the data from PartnerCenter.License types do not affect the Microsoft Cloud Accelerator criteria. However, the licenses for the MPSA contract do not count in PAU, which might not be able to be nominated as the number does not reach the requirement.We hope these two issues are fixed for a better partner/customer experience.--お客様がMPSA契約の場合、ライセンス数がPartnerCenter/FTOP上でPAUはカウントされず、MAUのみ表示されてしまいます。MPSA契約の場合、インセンティブ対象外なのでPAUが表示されないことは理解できますが、であれば、CPOR申請のタイミングでMPSA契約の場合は申請できないようにしていただけないでしょうか？また、Microsoft Cloud AccerelatorのNoimnitaion可否はPartnerCenter上のデータを基に判断されていると聞いています。Microsoft Cloud Accerelatorのクライテリアにはライセンスの契約形態は関係ありません。ですが、MPSA契約のライセンス数はPAUにカウントされず、ライセンス数不足のためノミネーション不可になってしまうことがあります。上記2点に対して改善をしていただきたいです。

Is there a way to automate the eligible workloads in the Customer Contact section w/i FTOP for CPOR approved workloads? To update the Customer Contact field in FTOP FRPs have to manually add the workloads eligible for survey.  Is it possible to have automation put in place that would auto-populate these workloads based upon approved CPOR? OR...... can the survey team pull the workloads from the CPOR Partner Information field (the FRP stamp) found w/i each workload under the Services tab of FTOP?  The query could look for fields not null & add those workloads to the survey eligibility report.

It would be great if we could select multiple workloads when we raise a customer association claim request in Partner Center. Currently there's a cap at 4 workloads, meaning that sometimes we need to raise up to 4 claim requests for just 1 customer. This is quite time consuming. @media print {.ms-editor-squiggler {display:none !important;}}.ms-editor-squiggler {display:block !important;height:0px !important;width:0px !important;}

With the goal of EOM to have MAM policies in use, can we eliminate the need for Intune and Exchange claims.  The effort to get a client to implement MAM is above and beyond Intune or EXO and requires additional focused effort.  In many cases we may not have claims for EXO or Intune with a client. For example, when we migrated to CPOR under our new FPM's guidance we didn't migrate any Exchange claims past 40% so as it is, there is no gain to us to pursue EOM with those clients.  Another example is we have clients that had an initial FRP and our now working with us.  While they have passed 40% in Intune, they are not using MAM.  My ask is to simplify this claim so we can focus on having a MAM policy put in place.  Why does it need to include the other claims which already have payouts.  Can we just be paid for meeting the EOM requirements without the other claims? 

When we we get visibility of the MAU for Teams Meetings, Voice and App & Solutions within FTOP?So we can see where we are against Claims and help push the workload forward.

AllSo, as part of a green initiative and also to help get the programme running better, I was thinking that with a little code (possibly PowerApp), Microsoft could create an electronic version of the POE form and include e-signatures from the customer as part of the process flow.At present, I know we have a form that is emailed to the customer, they complete it, ticking boxes and filling in information (this could all be lookup based), before either signing a printed and scanned version of the form, that we then upload back to you as our Proof.So, create a powerApp, link it to your MPN, add a search facility (like Accelerator's) and create a simple click and slide option menu.  E-signature and automatic approval would speed up the whole process and make it simple, with NO disputes.Options!?

For our customers in FTOP, we'd like the ability to add a couple of custom fields where Partners are able to enter information specific to our organization. For example, customer IDs that is specific to our organization, region, sales rep, etc. and the ability to include that that information with the service usage report.   This would simplify the process to run targeted campaigns within our organization. 

Previous Post on Yammer:We thought we should share this with the rest of the partner community. We have raised a ticket in relation to this issue with FRPhelp and the data and Tools team is reviewing the following.We have found that the S2500 customers are being identified or tracked using TPID. The problem is in a scenario where multiple customers share the same TPID, all of these customers are being flagged as S2500 customer. For example, we currently have one S2500 customer in an industry vertical and as it shares the same TPID with 15 other tenants, they are all being flagged as an S2500. We have reached out to most of the accounts team and got confirmation from them that not all of them are considered S2500 customers, rather the parent tenant is the S2500 customer.We know we are not being measured on this currently, however, the non S2500 customers are skewing the data health results and also creating a bit of confusion on who the actual S2500 customers. In our opinion, FTOP should not be flagging child tenants of S2500 customers as a 'S2500' customer.

[Translated text]Success story registration site (aka.ms/FRPStories)We need to clarify these points:1. Microsoft's goal (of collecting our success stories)(We have already provided our success stories in PPT.) 2. Merit of posting our practices on aka.ms/FRPStories3. Partner’s benefit We think there will be more posts if we have benefit(s) like the following:- When we as a partner post more, he can get higher priority in referrals (e.g., MS will assign more users to us)- A partner with more posts will have more FRP incentive, for example, doubled.- The point will be added by 0.1 of FRP incentives for each post to introduce one of our new practices.4. Are there any benefits to customer from this?Benefits like the following:- Some workshops will be free of charge for customer.

This has been on my radar for a while now, as I imagine it will be for many FRPS. The current EMS/0365 Remediation Checklist which is accessed via the playbook, is now out of date. The dates/references are in the last year. They do not contain any of the new workloads which have been introduced by the program. Is there any guidance, on when refreshed Remediation Checklists will be released to partners?

OLM-MAM report is currently not reporting on ALL tenants and a lot of tenants are missing (even though we have CPOR records correctly assigned).We NEED visibility into usage for OLM-MAM for ALL of our tenants in FTOP. 

Please add the following language to the beginning of KA-01129:Mergers and acquisitions can be complicated for partners.  Partners have important decisions to make, and those decisions have consequences.  Because planning, communication, and irreversible decisions need to be made, please have the FPM loop in the RPM as soon as possible.

Translation provided by FPM Tamami Mitani The FRP would like MS account team to know which FRP are engaged with their customers so that they won’t ask non-FRP partners to support their customers. It seems there have been cases where MS Sales introduced non-FRP partners to their users who the FRP claimed CPOR for.I think the point is we need to raise FRP awareness internally and provide those kind of information with sales team. Also we have to recommend the FRP should reach out account team proactively with utilizing contacts information in FTOP.S2500のユーザはSMEやMWAと情報共有等することができています。S2500ではないユーザは、SMEやMWAがいません。また、S2500ではないユーザは、MS営業はFRPがアサインされているかどうかも知りません。そのため、FRP登録したユーザに対して、MS営業がFRP以外のパートナーを紹介するケースが出ています。S2500ではないユーザに対してFRPが登録されている情報を、貴社営業と共有する仕組みを検討ください。FRP登録したメリットがなくなるのは残念です。

Does the FTC send Customer Satisfaction Surveys to FRP customers?  If not, would this be something they would consider?  On occasion, we request a SME from the FTC.  Most times the customer has a very positive experience, but not always.  I feel it would be beneficial for the FTC to know who is doing a great job representing Msft and who may need a little additional training. 

下記ページの Compliance Score Workshop が対象と思われるが、404エラーでアクセスできない。Translation: Compliance Score Workshop on the following page seems to be the target, but it cannot be accessed with a 404 error.[FastTrack Playbook] - [Resource] - [Services Workshops]https://partner-docs.microsoft.com/partner-site/playbook/resources-services-workshops.html[Microsoft Information Protection (MIP)] - [Compliance Score Workshop]https://partner-docs.microsoft.com/r/ygCnX5QYfpk/view下記のサイトで、Compliance Score に関する資料を探したが、見つけることができなかった。Translation: I searched for materials about Score Compliance at the following site, but I couldn't find it.Microsoft 365 Specialty Partner sitehttps://m365-specialty-partner.powerappsportals.com/knowledgebase対応お願いします。Translation: Please respond.

When opening a case we are required to enter a lot of redundant data that already exists in the system, like: chose program, enter MPN ID, enter claim ID, customer tenant ID, workload etc. and also our contact details. All this information is time consuming and could be automatically populated if a specific start a dispute or clarification button would be available at that specific Workload line in Partner Center.Additional small remarks:1. when the case is generated has the name "Case 5-0000xxxxxx has been opened for your request" instead of the issue or claim id that would help easier identify the emails. It would be useful if the case name would also be generated automatically or contain the problem summary2. if an incentive has been payed it would be easier if it would be listed as payed or earned at workload level with the respective earned amount so that we do not need to open a case just to find out this has been calculated. It would also help track all past earnings at customer level. The orange vs blue color that appears now only indicates if milestone was reached and not that we met program terms (ie. if it was reached and we claimed at 30% or 50% I think it shows the same as if we would have claimed it at 5%)Thank you!

More and more, we are finding that customers don't want to register or associate a different partner for a CPOR workload. Too often it is controversial, or another partner (LAR) might have a deal to have them all associated with them, or there might have been another partner that "also" had a role driving MAU and they don't want to switch. The net effect is that we aren't getting proper attribution for our role driving adoption and our monthly/quarterly/annual performance looks underwhelming. This also impacts how we are rewarded through the incentive model and can negatively impact how we are graded from a compliance standpoint. This may not be impacting all partners, but at last count we've only been able to register 1/20 engagements in the last 3-4 months where technically we are driving adoption or advancing the cause! In my experience, the friction is real and causing the whole CPOR registration to not work for us. I have a few suggestions to consider:1. Perhaps it is time to reconsider the business rule that only one partner can be associated to a workload. What if by design, rather than by exception, multiple partners could be assigned to a workload? That would remove some of the friction that customers face accepting a new request.2. What if there was a simpler way to confirm a partner is engaged? Currently, we need to either have a customer sign a document or we need to submit a signed SOW as POE. As a partner, we often don't feel comfortable submitting an entire SOW as it contains a lot of detail that is under NDA.Secondly, we worry that if we just submitted the SOW without first talking to the customer, they would be upset receiving the email notification from Microsoft as it is confusing and possibly triggers the multi-partner association issue. Instead of it being a "notification of partner association", perhaps it could be reworded to "Confirmation of Partner Engagement" and the language could say, "Congratulations, we understand you have retained the support of <partner name> and in your work together you may be driving the adoption of the following areas: <list the areas> To support your work together, we will provide limited adoption data of these workloads with your partner. If you would prefer not to disclose this data, or have the partner associated in our records as providing support, please click here. Otherwise, nothing is required in response.  3. Another great option would be for Microsoft CSM or Modern Workplace Specialist to be allowed to "vouch" for our engagement. Perhaps the partner could request someone on the Account Team to confirm that the partner is engaged and is driving adoption/MAU. 4. I'd recommend that any MCAP POE count as CPOR POE for key workloads that relate to the engagement. We've had many MCAP engagements that were influential at moving a customer forward, but for various reasons we weren't able to get associated to that customer for the workloads in question.  

In coming period, MSFT will migrate from FTOP to Partner Center (OSU-M365).It would be very helpfull if MSFT could share then API Framework (or future enhancements) to partners so they can integrate their internal systems.If it would be possible to have a 2-way API that would even be super (for downloading and uploading relevant data).

[Translated] Currently, with Microsoft 365 Specialty Partner Hub, I'm looking into FastTrack.However, items that are supported in Japanese are FastTrack Playbook and Operations Guide are few and far between. I want to have a better understanding of FastTrack. To that end, including FastTrack Ready Partner academy, Please support Japanese content for items that do not yet support Japanese content.--現在、Microsoft 365 Specialty Partner Hubを利用して、FastTrackについて調べています。しかし、日本語対応されている項目が、FastTrack PlaybookとOperations Guideと少ないと思っています。私は、FastTrackについての理解をより深めたいと考えています。そのために、FastTrack Ready Partner Academyをはじめとした、まだ日本語対応していない項目の日本語対応をお願いいたします。

We love the focus on referrals for OneDrive for Business, but we received some regular FastTrack Referrals that should be Non Incentive Referrals instead.As example: we received a regular referral for a customer in size Extra Small for ODFB. We already deployed SharePoint Online, so there would be no incentive for this left. The customer was asking for file migration to ODFB, but the customer is not eligible for the Migration Benefit.We would like to understand why the RFA Gateway is approving such RFA and send this as regular referral. We understand that some areas around RFAs/Non-Incentive RFAs are a little cloudy woul dlike to have documentation that outlines and confirms the conditions that a RFA must meet, in order to be considered as a Request for Assistance, as opposed to a Non-Incentive Referral.So two questions:1. Are there any other FRP's facing this unclear situation?2. Could MSFT share documentation that outlines and confirms the RFA conditions?

[Translated]If the FRP registration of a company A is switched from another company to our company,In addition, if you switch from our company to another company,You can see service notes entered by other companies, or you can see our information.Can't we improve here?I think that it is good to see all the data as your company,Information between partners is getting stuck.--あるA社のFRP登録が他社から弊社に切替となった場合、また弊社から他社に切替となった場合、他社が入力したサービスノーツが見れてしまう、または弊社情報がみられてしまう状況です。ここは改善いただけないものでしょうか。貴社としては全データがみれて良いのかと思いますが、パートナー間の情報が駄々洩れになってしまっている状況です。

The new POE for has a lot of boxes to check. Some of the boxes seem to overlap each other. For example what is the difference in Remote Guidance and Customer support? 

Dear all,There are lot of issues faced by us with CPOR Incentive Team. As we know that the usage percentage is calculated different between FTOP vs CPOR and Microsoft is working to integrate both,  but we have been working on a multiple cases (for the past 2 months) asking for valid claim for the workload that we have completed with the customer, still we haven't got the right response from the team. Our Asks/Feedback:1) Once the Case has been dragged to more than a week, CPOR Incentive team can set up a joint call with Partner to understand the issue in a better way to handle and help2) We Partners wanted to know which backend data that CPOR team is referring to and the Team should know how FRP works as well.  

Translation: When checking utilization in services Usage in FTOP, the PAU is displayed as 0 for some customers and the correct usage status cannot be confirmed.We would like you to cure this event because we want to support you after correctly grasping the current situation of customers.FTOPのServices Usageで利用率を確認する際に、いくつかの顧客に対してPAUが 0で表示され正しい利用状況が確認できない。顧客の現状を正しく把握したうえでサポートしたいので、この事象を治していただきたい。

Hi! I would suggest to organize and structure FTP Yammer community little bit more as I found it hard to search and find important information. Every day is some new information and post and it's impossible to find what is important to you, if you don't spend every day on Yammer. Maybe make segmentation of topics as: News; FTP office Hours, FT campaigns etc .. Just to distinguish a little bit more topics from one another to enable partners to find information that are relevant to them more quicker.

自社の対象として表示される案件は非表示もしくは修正ができるようにして欲しい。  【事象の起きる箇所】 FTOP FRP Dashboard タブ：「15% Forecast」及び「40% Forecast」 表の名前：Forecast Date has passed 項目：FTOP Services のリンクマーク

現状では、各月毎にチェックをいれてExportする動作を、月毎に複数回実施しないと欲しいリストが出力できない。複数月を１アクションで出力できるようにして欲しい。(現状では複数月をチェックしてExportを実施した場合、該当期間の合算値が出力される。欲しいのは各月毎にそれぞれのデータです。)【事象の起きる箇所】FTOP FRP Dashboardタブ：「Services Usage」表の名前：Services Usage項目：Select Month(s)の スライサー

Currently, Microsoft Teams Usage and User Activity report are available for last 7 days, 30 days and 90 days. My suggestion is, much more better if we have daily data/report to be available for customer.

Having a search bar on the customer associations tab on Partner Center can really help the FRPs search submitted claims by - claim ID/ customer domain name. Currently the only way to retrieve a past claim details is to export the entire claims record. Through this search bar, we as a FRP, can get more granular with our search for a particular claim.

In July, we experienced a large claw back of incentives due to an overpayment from Microsoft in May for the Microsoft Information Protection workload.  The reporting errors not only impact us financially, but it negatively effects our internal sales force's quota goals and confidence in the reporting structure of the OSU and FastTrack program.  This is not the first and only incident. A similar error has happened last year.

I feel it would be helpful if FRP implemented a policy requiring all FRP Dispute statuses to be updated at least every 7 days. We have open disputes that have are not getting updated. I know this will all be moving to OCP eventually, but until it does can we please get regular updates?We have disputes opened in January (yes, they are M365 Apps) that have not been updated since they were put "In Review" status a week later (1/13/21). I have requested updates in the tool but have not gotten a response, so we had to ask our FPM to take time out of her already busy day to chase down statuses for us. She should not have to do that for us.It is difficult to show the value of the program to leadership when I have to tell them we didn't get paid, but I filed a dispute. Then, not being able to report on the status of those disputes or where the money is for the work we completed, makes it even more challenging.Additionally, we have disputes that were opened over a week ago that are still sitting in a "Submitted" status.I sincerely ask that FRP Help please put a little more effort in updating our payment disputes.

I understand that the M365 Apps payments are on hold pending the updates to Partner Center in Q4. I am requesting 2 things: A statement of all earned milestones for the workload through the 'on-hold' period (so, for instance, if the changes go into effect in April, the on hold period would be from October through February) Commitment to pay the milestones in the same month as the Partner Center data update occurs -- we are already several months in arrears now on these earned milestones; I don't want us to have to wait an additional 45+ days for the Partner Center earnings calculations to take effect and show up in our payment.

https://m365-specialty-partner.powerappsportals.com/knowledgebase/article/KB-01262/en-usThis new incentive mentioned in this article above does not apply to CSP customers. Microsoft has been pushing partners to leverage the CSP program for customers under 1500 seats. This program assumes that customer will be provided ServiceDesk and some managed services for the M365 Platform. It does not mean the CSP partner will provide professional services for the various deployments in the M365 Suite. This is outside the scope of traditional ServiceDesk or managed services for CSP Direct/Indirect partners. These funds would help expand usage/consumption of their licensing suite. By excluding CSP customers it leaves a lot of customers out of the incentive for FRP Deployment funds. From Microsoft's view, the CSP program is seen to be a managed service. It also is a way for partners to make some money off subscriptions. Instead of them going direct to MSFT or through an EA (which the threshold for being eligible is changing). Microsoft pushes CSP for partners to do, but then if someone is on CSP they are not eligible for Workshop funding, or deployment funds. Deployment is not managed services.

There is an alert informing about customer association termination. However there are situations when we are still working with customer (i.e. partner sent POE with all the available workloads when they are in fact working on just a few of them) and we have to resumbit POEs for the workloads we are still working on. Therefore it would be beneficiary to have alert informing us that the POE from other partner has been submitted and we have ability to agree with customer on which workloads we are still working on and get the POE from this customer on those workloads.  

It would be nice to have the ability to edit or delete/cancel a CPOR claim prior to approval.  Currently, once we submit a claim it cannot be edited until it has been approved.  There are times we may need to correct a claim or add additional documentation after we have submitted it.  As of current, we have to open an OCP Support ticket if changes are needed before the claim is approved.  There are times I would prefer to delete the claim and start over because it is a lot faster than waiting for the issue to be addressed via support.To me, it would make a lot more sense to lock a claim AFTER it has been approved not before.  This seems a little backwards to me. 

I downloaded the incentive details from the FastTrack Ready Support site, but I don't know the customer name that led to the acquisition only by providing a gross amount for the amount earned in Edge.Internally, we conduct a department evaluation based on the customer name acquired, but at present we are troubled because we cannot evaluate it due to lack of information.(Even if Edge is good because the program ends, I would like you to include the customer name in the payment details in the future.FastTrack Ready Support (Incentive Statements)サイトからインセンティブの明細をダウンロードしましたが、Edgeでの獲得額についてはグロスの金額の記載があるのみで獲得へつながった顧客名が判りません。社内では獲得した顧客名を基に部所評価を実施しますが、現状では情報不足で評価ができないで困っています。(Edgeはプログラム終了するので良いとしても、今後も支払い明細には顧客名は含めていただきたいです。)

Background: After watching the FRP Community segment on FY22 Partner Center and other tool changes and bringing AI to help evaluate OSU/Partner of Record claims faster, I wanted to suggest an alternative approach. My assumption is that it would be possible to have passive approvals for what I also assume are the majority of claims by changing the process. AI could still be used for what remains. To truly streamline, having a hosted "request website" at Microsoft would be best as the OSU claims team would significantly reduce the need to manually evaluate claim forms. This saves whatever global quantity of FRPs there are from maintaining similar, but separate processes. The Microsoft program can pre-approve each FRP SOW for standard items at the beginning of the annual program period and implement required changes, like the public sector requirements on the fly or with minimal intervention. The team handling the claims approval would then have more time to process those with custom SOWs, that may include special offers or value-added services. The customer and partner experience would improve significantly. Some customers have adversity to a document-based form that is routed via email versus a webform. There would be better reporting for all parties involved in the process.  Lost claims forms situations should go to zero. Target dates could be captured from the customer, when submitting the request. The partners would have better visibility to the status of claims and reduce manual input as well. The "chain of custody" problem with some claims would be eliminated. With some common sense guidelines determined programmatically, there could be a reduction of erroneous disassociations, which will reduce disputes. When disputes arise, more specific data in a single repository would exist, thus streamlining the ability to respond appropriately and more timely. There is potential that this process could also support short-term or specific programs like we saw with Edge or Teams Rooms. The limitations about the number of claims submitted could either be identified upon submission or be eliminated. The workflow I envision is as follows (with my knowledge of the process): The FRP provides the customer one of 2 ways to engage with the claims/partner of record process: The customer could receive a custom URL for a specific FRP The FRP would have a code to provide to the customer, that identifies the specific FRP For custom SOWs, the FRP could pre-enter much of the data and upload the SOW that is outside of the preapproved items for that FRP. Then a custom URL for that document could be provided to the customer and they would login and approve. When the customer logs in, they complete the necessary fields. There may need to be an interim step as a Tenant Administrator (or even the FRP) may need to complete some fields and then save it as a draft or send it onto the designated approver at the organization. Want: The page could have both logos so it is visible this is a Microsoft program, delivered by a Partner Want: The customer could define the appropriate contact for surveys, indicating a single POC for all services or individual for each The completed webform routes a notification as it moves to the FRP-confirmation stage, to the FRP for confirmation and once they confirm, it goes for approval to the OSU claims team The FRP should have the right to send it back to the customer for corrections With a preapproved SOW list, any services at this stage that are defined as "standard" for the FRP, would have a passive approval, if no existing claims exist. Want: Process improvement to reduce erroneous partner dissociations. When a customer logs in for approval in step 2, they would see what is claimed by which FRPs and if they are below a certain percentage with no growth over a certain time period (TBD), they would be eligible to change. If they don't meet that criteria, there can be an exception form the FRP can walk through with the customer to determine if disassociation would be appropriate. It is likely a significant portion of these would be auto-approved at this point, with confirmation emails sent to the Customer and Partner. Exceptions, customer SOWs, and disputes would become the majority of the work for the approval team as they can shift the volume out of their queue. In the backend, this process could be linked to the Partner Center portal interface and simply loaded automatically at some interval, improving the speed of seeing the claims from the current process.  

Understanding there are future plans for transitioning from FTOP to PC for data purposes I have a question about Overall Status Notes (OSN).  When previously asked, the answer was that they would likely go away and not be required anymore.  However, (as much as I cannot believe I am saying this) I feel the OSN history of a customer's FT engagement(s) can be quite valuable.  Some customers have been around FT for years.  Having a history of previous engagements can save a lot of time and headache.  As a regular part of our process, we review the OSN history for every new customer in FTOP.  Sometimes we find out information the customer may have forgotten to share that could have a significant impact.  Being aware of certain information helps us provide a better experience for the customer, which is very important to our team.With all that being said, I am wondering if the program team will take into consideration the value of the OSN and provide FRP a way to still utilizing the tool.

Hi FT Program teams,Good days! I would like to bring to your attention that through our MCAP eligibility check on the MCAP portal for workshop nomination up to today on 20 Oct 2021, all our existing EDU customers from Malaysia (53), Indonesia (3) and Philippines (7) do not have entitlement to any of the 14 MCAP workshops. M365 Accelerator Program (m365partneraccelerator.azurewebsites.net)This is a great opportunity loss not only to E5/A5 upsell possibilities for Microsoft, but also a potential revenue loss for FRP like Alfa Connections (63 x 14 x $3500).Seeking your assistance to look into this immediately as my teams ready to drive more MCAP in FY22.  Your help would be greatly appreciated.Thank you.Best Regards,Intan Nurbaizura Binti Mohd Zulhilmi | Operations cum FastTrack Assistant 

I would like to request for further information on customer feedback.KB-01140  · M365 Specialty Partner (powerappsportals.com)1. What will be the subject and sender's e-mail address?2. Will it be sent only in English?3. For example, if the customer exceed 15% on three workloads at once, will three emails be sent?4. If the WL already above 15% at the time of CPOR registration, will the survey not be sent?Thank you.

I think that FastTrack should include the Microsoft Viva Connections, Insights, Topics and Learning as workloads within CPOR association. Is there a forecast date when this update will be made?

It would be ideal if we could see the Microsoft Account Team assigned to our customers, especially the MWA for S2500 Customers.  

>FTOP Task Details<上で掲載されている資料を>Microsoft 365 Specialty Partner Community<で検索しても見つかりません。※以降、下記と表現します。>FTOP Task Details<：①>Microsoft 365 Specialty Partner Community<：②これまでPlaybookは①で探していました。しかし①のドキュメントは、今後は②に集約していくと認識しています。①にあった資料の"タスク番号"を②で検索しても資料が見つかりません。推奨の探し方、もしくは今後も①で資料を確認すべきなのか知りたいです。また、英語版資料がローカライズされたタイミングや既存資料が更新されたタイミングで、Heads upで全ての資料が周知されるようになっているでしょうか？もしくは、>Playbook Task Reference List<で今後も確認していくのがいいのでしょうか？

When receiving payments from Microsoft from FTOP incentives or the M365 Partner Accelerators, there is no link to engagement ID's and i need to raise a support ticket each time we have a payment. Please can this be sorted to make this much easier? 

I was recently told that if I want to view the usage data from FTOP for sub-workloads for Teams Meeting, Phone Systems & Apps/Plat within FTOP I need to submit a CPOR claim for 'Teams Only'.  When will the workloads for Teams Meeting, Phone Systems & Apps/Plat flow into FTOP without having to also select 'Teams Only'?

We'd like to be able to run historical usage data report from tenant insights in Partner Center with usage each month for all the workloads along with the date claimed.  We have visibility in partner center, but we have to go to a specific customer and then click on the graph by workload, similarly to FTOP.

[Translated] Power BI is currently covered by FastTrack.In addition to Power BI, Power PlatformI want you to add it to the privilege target.Best regards.--現在Power BIが、FastTrackの対象となっています。Power BIだけでなく、Power Platfrom を FastTrack の特典対象に追加して欲しいです。よろしくお願いいたします。

I have some customers that have self deployed and have already achieved 80% or more on some workloads. In order for our company to be a Value Added Service provider I would like for us to be their first point of contact for all issues in M365. Currently if I want to register all the other workloads that are already 80% or more, I have to provide a signed POE or SOW, then a schedule, then more paperwork that may or may not be rejected. This is all time that we have to spend a company resource on instead of upselling. If the workload is over 40%, we won't get any commission or incentive, so make it easier to register.If we register all their workloads the added value to the customer is 1. It means the customer can easily use the remote guidance feature of FT2. It puts our company in a really good position to upsell to E5  because there is no other vendor in the picture.3. If all their solutions have top level support, they will not look at Google or other providers. 

When a FT referral email is sent to the FRP it would be helpful to have the tenant name included.  Since referral emails are allowed as the initial PoE documentation for submitting the CPOR requests, having the the tenant name would speed up the process.  This also helps when the customer does not know what their tenant name is and/or does not know what their default domain is (which happens way too frequently).  I propose a table in the email that could look something like this: FTOP record name Contoso US         Tenant ID 2k1wi-2cats-3d0gs-24kgld-12blah Tenant name contosousa.onmicrosoft.com Customer PoC Jo Smith (jo.smith@contoso.com This would be in addition to what is already in the email body.If emailing this information is a concern then please instruct the Gateway team in adding this information in the OSNs in FTOP.Any time we can get this information up front would be extremely helpful.

Dear all,In order to claim a customer workload, we submit the POE after getting customer signature. The POE approval from CPOR team comes within 4 to 5 business days. But the Problem we are facing is that once the CPOR POE is accepted, it takes 3 to 4 business days to reflect in FRP PowerBI dashboard and it takes more than 10 plus days (sometimes even more days) to reflect in the CPOR dashboard with usage.  

Dear all,Currently, We understand that there are collaterals (Emailers, Posters etc) for Azure AD Premium rollouts and Intune rollouts.But, for Azure Information Protection - Required Customer Facing communication emailers, Posters, templates etc which is currently not available in the FastTrack Resource hub.

Dear Team,Currently before a month ago, we received Microsoft Edge FRP Claim Incentive. We have not had any clue on for which customers and for how many seats the claim has been shared. It only indicated the $ value alone. We would need the below1. A clear reporting against each customer claim that is been received for the Edge workload.2. In FRP PowerBI dashboard, there should be an option to track the usage once the customer POE is submitted against the workload.This will help us to understand what was the Edge usage before we claimed and what we can expect as claim once we deploy remaining users. 

We'd like to flag or not have OSU start tracking the usage for entitlements that have less than 150 entitlements (requirement). For example, if a customer 1000 seat customer has 10 licenses of EMS E3 and they are testing Intune and they deploy the 10 entitlements, the usage will be 100% and we would NOT be eligible for any incentives when the usage is already at 100% and we submit a CPOR claim. This is common especially with CSP customers who do not want to invest in the cost of the entire license cost while they are testing.  It's challenging to track to watch when the customer will make the rest of the license purchase when you have hundreds of customers. Changing the tracking of customers with less than 150 entitlements will allow partners to assist customers with less than the 150 requirement with the intent to purchase more after testing is complete.  

Idea - FRP leads the engagement with the customer around workshops, guidance etc but leverage SME to deliver workshops. Partner team would shadow / learn from the SME particularly in the advanced workload space. FRP would retain funding / incentive (or perhaps it can start as FTC-CSS then move to FRP Led) but then builds internal muscle/skill around that workload. Perhaps a partner could have 1-2 "vouchers" to use for SMEs on particular workloads?

I think it would be a great idea to include a summary or a link that takes you to a summary of what the customer is looking to do around the specific workload(s) attached in the RFA. Many times it is the Microsoft AE submitting the RFA on behalf of the customer or being proactive in trying to push adoption of the specified workloads. It would help knowing who submitted the RFA from customer side or Microsoft side, how FastTrack was pitched to the customer (many times it is pitched as hands on and services focused) and what specifically the customer is looking for in regards to guidance around the workload(s).

Would it be possible to have a CPOR Report View that would show the clients that have been dis-associated?    With no email notifications, it is hard to identify which clients need to be re-claimed (when claim has been re-aligned when Partner 1 is delivery the Benefit)Submitted on Behalf of Partners.

It would be nice to see API access in to the FTOP and deeper reporting web tools, to allow partners to extract and manipulate the data.

When a ticket is created in FRP Help an email is received by the submitter:Subject: We have received your SubmissionBody: We've Received your submission: CAS XXXXXXXXSimilarly to tickets opened with Partner Center Support, the email is not helpful in identifying what the support ticket is about. It should be relatively easy to add the title and body to the email to avoid having to click a button just to see what the ticket is about. 

Within Power BI - Unclaimed and Milestone Opportunity tab can you please add customers TPID?

FastTrack Ready Partner Hub上のPlaybookの下記資料をクリックするとエラー表示になり、ファイルが閲覧できません。FrP側で表示できない場合、ファイルがそもそもないのか、FrPのみ表示できないのか判断が付かないため、分かるようにしていただきたいです。※FPMの方は閲覧できるそうで、資料自体は共有いただきました。■対象ファイル：Skype to Teams Transition Overview■エラーメッセージ：このページは現在機能していませんfasttrack-docs.microsoft.com では現在、この要求を処理できません。HTTP ERROR 500

Hi!It's a known issue, I know...But the paid available units and the time it takes to show - that's horrible!We have a customer with around 200 seats of M365 E3, they signed an EA in March 31st, 1200 M365 E3 seats.It doesn't show in the portal due to the reason that the invoice has not yet been paid.Now - I happen to be the one person in the company to centralize everything that is Microsoft-ish, I know the invoice has been fully paid in Mid-May.Having a ping-pong support emails going with the PartnerCenter incentive support about whether it has been paid or not, while I know it has been fully paid.What's up with that?Someone should shake that OCP team, make things to smoother & flawless.It just looks like they make everything difficult for no real reasons.It has been easier when OCP wasn't involved...Thanks for hearing me out, hope we have something new around this.Avi

We did see that we are lost some workloads in OSU to another non-FRP partner that were approved claims for our organisation.We would expect that we would have receive a message that another partner is claiming so we could proof our engagement. As we never got such message, we were surprised.We would like to know if other partners also experience this kind of issues, so MSFT could improve the process of communication.

I am trying to gain access to the task links for Microsoft Cloud App Security in the Microsoft Fast Track Playbook. However each time I click the link to get access it shows me an error.Task – 4207 / Task Links – MCAS Deployment Guide and Deployment Checklist.https://partner-docs.microsoft.com/partner-site/playbook/task-details.html#4208-mcas---configure-full-suite-e5 

Hello,We have several disputes about having a customer claimed in Bucket size XXS for a POC that is running. At time of claim the AU is over 20%.In the current T&C this means a FRP will not be rewarded for supporting the customer achieving milestones in higher bucket sizes after additional licenses were purchased.In this scenario the FRP is spending time to support the customer but will not get paid on this. This seems illogical and not fair.Would like other FRP experiencing similar issues to like this idea, so MSFT Program Owners can update the T&C to become eligible for the effort spend.

For some CPOR claims we would like to have the option to set a flag that the claim/customer should not be moved into FTOP. Sometime we have customer where we provide services but are not providing any Fast Track services and it does not make much sense to track those customer in FTOP.

FRP referral emails are supposed to be a valid, temporary PoE; however, the emails do not contain the required PSD.  Thus, making the referral emails NOT a valid PoE and they get rejected by OCP.  Almost all of our referrals are EDU and sometimes it takes weeks for the PoEs to go through all the proper approval channels (legal, compliance, etc.) before they are signed by the customer.  Since we live by the Golden Rule and start assisting our customers immediately.  We don't make them wait for the red tape, but we often face missing the threshold for incentives b/c of this.  How is FRP going to address this?  Will there be a new option?

HI All,For FastTrack ready payments on Home Page - FastTrack Ready Support there is an option to query payments if you believe you have hit the milestones.When raising a ticket in the PC for CPOR payments they don't confirm if OSU has been hit.Would it be possible to get the same type of format for OSU CPOR payments so we can forecast easier?

Hi team,just add two fields to the report, pls:  Tenant ID Claim ID Tenant Tenant tags Workload Workload tags Usage % Monthly active users Paid available units Potential earnings Size Recommended actions Date associated addPAU at date of claimAU at date of claimThanks.

Hello,I had earlier opened a support ticket with FRP help which was set to a resolved status. However the problem continues so i added a comment to the ticket . However the ticket is still in a closed ticket. Please enable the ability to partner to reopen closed tickets or wait for confirmation from partner to close a ticketThanks,Vanitha

Hey Team,It has been a while since we have had any updated deck describing the workloads and description of guidance provided around the workloads. I have asked our FPM and it seems that the most recent one is very outdated and missing workloads. Is this something that is on the roadmap or something that has been released and I just have not been able to access. Please let me know if available or when an updated one will be available.

Requesting early access to the tools and reporting within Partner Center as FTOP makes the transition to Partner Center. Looking to be apart of a pilot, leveraging the portal before any go live dates.

The new 1-hour timeout feature in FTOP is a killer.  I understand the security reason behind this change, but the timeout session is just too short; same w/ the PBI timeout session.  Is it possible to have the timeout sessions for both FTOP & PBI extended to at least 2 hours?  

Today there is a FRP PowerBI dashboard that shows what other partners have claimed workloads for a customer that you have claimed a workload with. That information would ideally be available in Partner Center!

Videos in Academy and Readiness need to have speed dial available in settings. Listening to slow speakers for a full 45 minutes. This one particular had good presenters but. . .slow and with accent. So if I'm trying to crunch and onboard/understand something quick . . .I'm in for a very long ride. Microsoft 365 and Security Learning Paths""https://readiness.transform.microsoft.com/video-training-page/4ffd30b4-adc5-4090-91b0-1b61d14840fb/8649d3f3-2bca-43ef-8cae-658e1e0b1538

I would like to bring up some perspective about the Deployment Voucher Offer that I think it is important to have as Microsoft work on the T&Cs as well as a definition of customer eligibility. Since the guidelines mention Commercial customers, I wanted to suggest that it should include government customers too. Let me try to explain why. We have served several customers last year with the deployment vouchers, taking them from not having the licenses to full utilization of the acquired licenses (the primary example of that would be X customer - ~7,000 seats). And we continue on engaged with this customer working on advancing them even more with Azure workloads. Now, the following opportunities are in the pipeline for E5: • Y customer (19,000 users) • Z customer l (4,000 users) • L customer (800 users) These customers are in Brazil, and they are government agencies. The challenge is that they have a long and bureaucratic process for running an RFP, they are now in the process of making the license acquisitions, but it can take them months, and in some cases years to run another RFP for services. There had been cases where they have purchased licenses and never implemented anything until the licensing contract was already expired. The Deployment Offer had allowed us to jump in right after the acquisition of the licenses and ensure that these licenses were going to be deployed and utilized. Which in turn helps to justify the ROI of the investment they have made at Microsoft and improves Microsoft’s position at renewal time. The Microsoft Account Team we are working within Brazil includes Luciano Lourenço, Fábio Gaspar, and Andre Toledo. Please, feel free to reach out to them if you would like, they will probably have a lot more customers on the radar than the ones I am sharing with you. And the Deployment offer might actually be the justification these government organizations might find to make a license acquisition sooner rather than later. We are looking forward to hearing back from you!

Currently, there is no visibility on Partner Center for the date on which a particular incentive milestone was achieved for any particular workload. It only shows as 'Reached' if a particular workload hits the incentive milestone. Can a feature be added where it provides the FRPs with visibility into the date of milestone fulfillment? This we greatly help in tracking of expected payouts in monthly invoices and provide clarity before rushing off to raise a dispute.

The current process is you go to a website and fill in the customer information and the FRP information. After that the part that I do not understand, and it honestly seems like redundant work, is you have to fill out a form with the exact same information and mail it in to a specific email address. I feel like the website that we filled in the information on in the first place should have a background process to fulfill this email portion of the process. Can you fix this process so it is more efficient?Thanks,JD 

In approx. 10% of the cases we get a notification of customer disassociation due to another partner claim for the same workload.When we take a closer look at the impacted accounts we notice that:- the accounts all have one global tenant ID;- the accounts are active in several countries/global regions;- the accounts don't work with a global deployment partner;- the accounts work with several local partners depending on the region; - the accounts deploy workloads at different speed.In Azure it is possible to have multiple partners.Why couldn't there be a similar solution to associate multiple partners when a customer is working with several local partners depending on the region?  

Now that PowerApps are increasingly being used at customers - we'd love to see them added to the FastTrack benefit - especially for customers just getting started with the Power Platform.

We're excited about Viva, but also a little worried that it will be shoehorned into the group of products that aren't fully integrated into FastTrack - which will result in lower usage. Ideally it would end up like Intune, or Sharepoint, rather than like Edge.Spelling FastTRackSpelling Sharepoint

We would really like a customer facing web page, published by Microsoft, that explains the CPOR process to customers. CPOR registration is a difficult conversation for partners, and we would like to reference the customer with a Microsoft view of the process - since it is a Microsoft process. We’d like this to be a document that we can share with customers to help them understand what to expect when a partner files for CPOR. It should also include information around the POE process, from a customer perspective – including what accepting POE means to the customer (eg. what access this gives and doesn’t give to the partner). Having this document written from Microsoft and directed to the customer will be very helpful. Ideally it would be fairly short and simple to read for customers that want to scan it quickly to get the jist.  

On Partner Center, the OSU M365 insights, the recommended actions per each workloads, as well as what workloads are claimed per each tenant provide very useful information for technical people engaged with the customer.Currently there is no granularity that would enable us to provide access only to specific data, or to specific customer tenants or workloads for OSU Incentive program. We need to assign the "Incentive user" role ("incentive read only role" is not enough). This provides too much insights to our technical people that need only usage insights and customer status and do not require access to all other different Incentive programs, payments etc. or receiving any notifications regarding other incentive programs.A granular assignment of roles to specific people at service or tenant level in Partner Center would help. Also the ability to assign only specific customers to specific technical engineers from our company.Also a log activity with filters and access roles assigned to personnel would be of help. We like to assign responsibilities to persons on a workload - customer basis In FTOP it is possible to do this when the engineer or FastTrack partner Program Manager contact is associated on the customers tenant level. This feature would be useful to have in CPOR also.

It would be nice to have some FT decks customized for Education customers, with their jargon, wording, scenarios.Gabriel

I have seen some data missing in recent reports (random workloads) missing once data exported.  I take daily drops of the data for my own reporting and have seen this only this week.

We would like to propose MSFT adds the FastTrack Referrals and Non Incentive Referrals as co-sell motion in PartnerCenter reporting.This would enable the partner to use one source of truth for receiving and handling leads from her partner MSFT.

As per my knowledge on November 2021 "Overall Status" was not required to be updated anymore.Could you take it out from Data Health indicator so that it wont reflected on the overall equation of data health compliance score?

PartnerCenterで申請したclaimの通知（承認/拒否/アクション要求、等）が申請者のみにしか通知されません。何かの都合で申請者がメールを受け取れない場合（退職等）、その後のclaimの通知はPartner Centerのステータスを確認するしか方法がなく、見落とす可能性があります。claimの通知の送付先をグループアドレス等に設定できる様、改善を希望します。

Hi All,We have many customers in which have either finished with FastTrack support / not eligible when signed up.We have left them assigned to us for the time being but as we have more and more of these added to the list it feels like a lot of admin especially when there is no real FTOP update.We would like to remove these but concerned the AU we have grown in the past will effect our over all performance so we are reluctant to do so.Is anyone else in this position?Thank

We have found that the PAU occasionally differs from what we expected.We recognize that the values in FTOP reflect the data on Partner Center, of which we inquired why the difference sometimes occurs, and they answered they were "system bugs." When the same event occurred around May 2020, you responded as follows:We considered FTOP as the provider of legitimate data; however, we are afraid to say that no values are considered legitimate because we have found the source data for Partner Center and FTOP are the same at present.We think this problem should be fixed, although it is systematically hard to fix.=================Entitlement (number of licenses), the basis for incentives and AU are based on information from Partner Center. Therefore, the data in Partner Center should be treated as the right number.　When FTOP and Partner Center show different numbers, some numbers are doubled. we simply think it will occur again especially when expiration of a license is coming as below and the number is shown double and then combined for a certain period of time. As you can see the numbers below, the entitlements in FTOP return to the original number after May 30th.  Please understand this is the way it goes. Unfortunately, this is something we cannot help improved by any means.FTOPのPAUが、想定される数値と異なることが時折発生します。FTOPの数値はPartnerCenter側のデータを反映していると認識しており、PartnerCenterに問い合わせたところ、「システムのバグ」と回答を頂きました。2020年5月頃に同事象が発生した際は、貴社に下記のように回答いただきました。今まではFTOPを正と認識しておりましたが、現状はPartnerCenterとFTOPのデータソースが同じなので、どこにも正と出来る数値が存在しないことになります。システム的に難しいことなのかもしれませんが、改善をお願いいたします。=================インセンティブの計算の元となるEntitlements(ライセンス数) 、AU共にパートナーセンターの情報がベースとなります。よって、パートナーセンターの数字を正としてください。FTOPでパートナーセンターの数字が異なるのは、単純に数字が2倍で表示されることは今までも今後も続きます、これは例えば下記のようにライセンスが切れる時期が近くなるとこちらのシステム上一定期間2重表記され合算されて表示される期間があります。下記数字をみると想像できるように5/30過ぎると重複しないためFTOP上のEntitlementsは元の数字に戻ります。こちらはこういうものだと理解していただけますようお願いいたします。これはどうしても改善は出来かねるものです。======================

Into the FY21 we had a great initiative of the M365 Deployment voucher, where a eligible customer had the implementation services covered by a eligible FRP partner (and follow up with FastTrack program itself).Into FY22 one of the main KPIs is the Phone System adoption / implementation.It would be a great punch to drive it, a Phonesystem Deployment Voucher to eligible customer that purchase licenses and help them to have all the required UC services to implement it (or migrate from other vendor) into Microsoft Solution.

Hi Team,There’s an Excel Feature that some customer and myself would like access to within Azure / Excel if possible.It’s called Power Fx and allows us to use Microsoft’s GPT3 within our Excel Desk App and I believe within Teams as well.What do we require in order to use it?-----https://blogs.microsoft.com/ai/from-conversation-to-code-microsoft-introduces-its-first-product-features-powered-by-gpt-3/With new features powered by GPT-3, Microsoft Power Apps users can describe a programming goal in conversational language and have it automatically transformed into Power Fx code.

Hi All,We are seeing a lot of customer where automatic enrolment of Intune devices via AD are increasing usage for the workload meaning we arent eligible for the incentive & the customer isn't actively using the workload.Would there every be the opportunity for an incentive to be reinstated for a scenario like the below when a partner isnt eligible for the incentive on below but the customer clearly isnt using the workload at all?Its frustrating for us as the customer its really needing support and it’s another one with no incentive for us! 

In Partner Center OSU-M365 - Incentives - Customer Association, there is the option to export the Claim Data.Would it be possible to add the name of the person that made the OSU-M365 claim in that export of Claim Data?

When exporting the list of tenant details, the export does not contain the incentive opportunities collumn, while this collumm is available in the view. It would be helpful to have this Incentive Potential collumm in the export as well.

Currently, the same email is sent to the user email address and FRP, butI would like you not to include the customer in the first referral email.We don't want our customers to know that we have declined support.If we decline the customer, the mail containing other FRP will be resent to the user.Customers know that we have declined.Is there a way to prevent customers from knowing their partner name?

Alert/notification will automatically send to sender's manager email if the sender (internal user) send out email (labelled with sensitivity label) to external user. Sender's Manager means the specific manager that has been attributed in Azure AD/portal. Every single users in the tenant should have their own manager.

Hi team,It would be great if you could include the forecast date in the Service usage report for any workload an FRP has a CPOR claim on. Currently we have to export multiple reports and then join them together to get a view on 15 and 40% forecast dates.Having this information in the service usage would be useful as it will help with making sure forecast dates are accurate and will allow us to focus on bringing the adoption dates forward.Cheers,

I love that we have additional fields (QE/AE/AU at time of claim) and we have the new workloads (MIP, Teams Meetings, etc.) in the Performance by Usage Milestone tab!!  However...... I would like to request we add the bucket size back to this report please.  The Bucket Size field is quite useful for quickly identifying incentive amounts and forecasting. 

It would be great to add information about the update cycles and the last updated timestamp to the reporting - especially with regards to data health. It is sometimes hard to figure out how up to date the reporting data is.

As FastTrack Ready Program Partner we are required to deliver services at no extra charge to our customers. Thanks to the CPOR-FRP association we get an additional incentive to cover for the services delivered under the program. Recently we received a notice that for one of our customers another partner claimed several workloads so we where disassociated from the customer's workloads because of this.  The other partner had contacts with the business at customer and entered an SOW for services that where not delivered (we understand this is difficult to prove). Our FastTrack contact at the customer declined the new association because the other partner did not deliver any of the claimed services. Unfortunately, we appear  to be no longer receiving the workload usage attribution for this customer. Since the customer will pass the 15% workload usage milestone soon, we will miss out on important FastTrack Ready Program incentives for which the work was delivered.We have logged an incident for this over 2 months ago in order to reinstate Xylos immediately as CPOR-FRP partner for all previously associated workloads. Until now, without success. When there is a CPOR discussion between a FPR partner and a non-FRP partner the FRP partner should have the benefit of the doubt since other than non FRPs we are expected to deliver services at no cost. 

CPOR申請が他パートナーからも同様の申請があったとの連絡いただいた際、下記のコメントをいただきましたが、日本の方に対して資料を全て英訳しする必要がなぜあるのでしょうか？【事務局コメント】申請頂きました本件に対して、他のパートナー様からも同製品/ワークロードの申請がございます。本社の審査部門にて審査いたしますので、同意書および資料の英訳版を14日以内にご提出ください。【CPOR申請】ID: 1168652件名:国立研究開発法人産業技術総合研究所様向けMicrosoft 365導入支援(FastTrack)TEAMS PLATFORM再申請